subject: Call logging Providing Solutions For Increasing The Productivity Of A Company [print this page] Call logging Providing Solutions For Increasing The Productivity Of A Company
The current corporate houses especially BPO's (Business Process Outsourcing) record the conversations their employees made with their customers and clients. Call logging is slightly different from this practice that is also known as call recording. The entire process of call recording generally talks about recording a phone conversation that is reviewed by the senior persons of an organization to take further steps in order to analyze the individuals' performance during the training session or sort out any professional issue that has recently been raised by their present clients or customers against the staff's member or company. This process is primarily concerned with improving the quality of customer relationship service. In addition, liability protection is the main area where this process commonly implies.
To some extent, this process resembles the phone tapping in which a phone call is made when the involvement of a third party is so vital in order to hear the entire conversation. This type of recording is absolutely legal because both parties involved in the phone conversation know that the phone call is being recorded.
There is a little bit difference you can notice between this type of recording and call logging. Call logging is a sort of process in which collection and analyzing of the phone call data takes place. This process serves various corporate sectors and is seen in most of the small or big organizations around the world.
Call logging is primary associated with monitoring the costs of a company. Honestly speaking, an organization comes to know that where a need of reducing the cost is required once it is aware of the fact that how much each call is costing an organization.
There are various businesses across the globe, which use Call logging technology to critically manage and handle phone calls. Put simply, in the present scenario, this technology has evolved as one of the cost effective and the productivity increasing ways for any business.
