subject: Virtual PBX - Connects Customers to the Right Employee [print this page] Virtual PBX - Connects Customers to the Right Employee
With a virtual PBX phone system installed in your office, calls arriving to your primary business numbers can be easily routed to other phone lines assigned as extensions. This helps customers connect to the right employee whenever they want.
Virtual Extensions- Facilitate to Connect with your Customers
The virtual PBX phone systems assigns extensions to each department or employee. When a call arrives from your customers, the PBX phone system's find-me/follow-me call forwarding option routes the call to the office's primary telephone number initially, and if the call remains unanswered, it is instantly transferred to the other numbers prefixed as extensions. These can be your office phone, cell phone, home landlines or other VoIP phone systems.
If all extension lines are simultaneously busy, calls are forwarded straight away to the voicemail system, where the callers are prompted to leave voice messages. This advanced call forwarding feature of virtual PBX phone system allows your workforce to work from anywhere, across the country or town. Moreover, customers get the opportunity to contact the right employees to take care of their specific business needs.
Auto Attendant and Live Person Call Answering
To help small business entities remain competent in the spirited business scenario, virtual PBX phone systems come with an array of sophisticated communication features. These include auto attendant, automatic call distribution, voice to email, fax to email, music on hold, caller ID, call conferencing and more. Incoming calls are promptly answered by the auto attendant with recorded greetings. This allows callers to choose from a menu of options. Through its portal interface, calls are routed to appropriate extensions, conference rooms, call queues, groups or mailboxes quickly, without giving off line busy signals.
Along with the auto attendant, the virtual PBX phone systems also allow a live person to take calls. All you have to do is set up a telephone number to ring a specific extension initially or a group to enable simultaneous or sequential rings.
VoIP Features at Affordable Monthly Charges
With their exclusive features, virtual PBX phone systems are a real benefit for budding business entities. The entire infrastructure is maintained by the service provider and made available to business offices at an affordable charge.
