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The 642-165 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidates knowledge of the design, implementation, and operation of UCCX deployments. Candidates can prepare for this exam by taking the UCCXD v 3.0 Unified Contact Center Express & Unified IP/IVR Deployment course, which is based on UCCX release 7.0
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Exam Number/Code : 642-165
Exam Name : Unified Communications Contact Center Express Implementation(UCCX)
Questions and Answers : 171 Q&As
Update Time: 2010-09-28
Price: $ 125.00 $ 59.00
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Exam1pass 642-165 questions:
1. Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Answer:
2. which three tasks are supported by the cisocsuperbisor desktop?
A. push a web page to an agents cisco agent desktop
B. chat with a agent
C. log in an agent
D. change an agents state to ready
E. send an email to an agent
Answer:
3. A preview out bound dialer uses which source and destination resources?
A. A CTI port to the customer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port agent then redirected to the customer
Answer:
4. Presence integration is a cisco unified CCX teature available in which of these packages?
A. premium,enhanced,and standard
B. premium only
C. premium with high availablility only
D. premium and enhanced
Answer:
5. Which step would you sue to get information about the numbet of contacts currently in queue?
