subject: Status Updates For Customers Of Courier Companies [print this page] When a medical courier ships cargo for their clients, they can be carrying among the most precious cargos in the delivery industry. Their clients often want to know as much as they possibly can about where the deliveries are and how they are proceeding towards to their destination. This is why most courier companies have systems in place to ensure that customers are updated at regular intervals with the status of their shipments. They provide these updates in a few different ways using different technologies.
The most common ways for a courier company to update their customers is to simply update their online status tracking system. When you are shipping goods with a modern courier company, the package will be entered into a database. Then, the system will update with the location of the package wherever it is, depending on how the system is set up. It may enter the location based on when the package is logged into certain cities or facilities, or may be tracked every step of the way via a GPS system. Then, the customer can check the status of their own package whenever they want through the software available on the courier's website.
There are other times when a courier company will contact customers directly with information about the status of their shipments. If something has gone wrong with a shipment, the courier will realize that the customer may not be checking the status of their shipment every day, but needs to know about a delay. As a customer service measure, they will call or email the customer directly to let them know if any kind of serious delay is affecting their shipment.
Courier companies also update customers with the status of a completed shipment. This is known as a proof of delivery, or POD. This is an important update for customers of couriers to have, because they then know that the product is in the hands of their customer, and they no longer have to worry about customer satisfaction issues due to delivery. PODs are also important because they include written proof that a package was accepted. This is important in case there is every any dispute about the package in the future. The technology that courier drivers carry with them now allows them to electronically capture the signature of the recipient of a package. They then electronically incorporate this into the POD and email it directly to their client, immediately upon successful package delivery.
