subject: Appliance Can Not Be Ignored Complaints To Be Cautious Consumers Buy - Air Conditioning, Complaints, [print this page] According to the statistical report CASE, appliances complaints are rising year after year was a trend, but the quality of home appliances and service issue becomes a complaint "stubborn."
Air into the focus of complaints
According to reports, complaints CASE aspects of air conditioning there are three main issues: First, quality problems, mainly the new machine does not work, no refrigeration or non-stop. Second, installation is not timely, service prevarication. Although some of businessmen and manufacturers responsible for sales and service agreement, but the increase in sales then attend to after-sales service problems can not be held responsible in accordance with relevant regulations, had to push manufacturers to solve the problem. "China Quality Around the World" in 2005 air quality complaints briefing that the air-conditioning manufacturers complained mostly located in eastern coastal areas.
Complaints in the air, no control of "orphan products" has become a major focus. As the intense market competition, some enterprises can not survive due to delisting, after-sales service commitment will become a dead letter, a "service vacuum."
Currently on the market because the brand caused by the disappearance of "after-sales service vacuum" is not only air conditioning products, mobile phones, solar water heaters and others have in the future are likely to focus on flat-panel TV. The delisting from the factory caused the "service vacuum" phenomenon must be caused by relevant departments. Under current law, manufacturers can give them the punishment far not worth what they reap the profits, it should be targeted as soon as possible to introduce relevant laws, which constrain and stop.
LCD TV complaints have sprung up everywhere
Consumer Protection Committee of Statistics data show that consumption of heating with LCD TV, the highest concentration of point defects in the complaint. Some manufacturers in the sale of point defects fuzzy quality, after-sale they often try to shift responsibility. Quality testing experts said the LCD screen is one of the bad points referred to as point defects, bright spots, dark spots, due to the lack of national reunification, the quality inspection standard, resulting in difficulties after the dispute resolution. Therefore, consumers must actively protect their own interests, do not easily listen to vendors fuzzy publicity, closer look before they buy.
Industry that is difficult to solve in order to avoid any future disputes, consumers related products should be carefully examined before a clear, Do not believe manufacturers one-sided propaganda. Bring the best audio and video performance dedicated to debug the test set, in black, black and white, blue, etc. background check for a variety of different color or light of the bright spots. The naked eye can see the point defect is linked to several points, consumers can also bring a magnifying glass check 10-20 times the LCD TV screen.
Hard to protect the small home appliance service
Of modern living standard, small appliances extensively into the average home, and more and more intelligent human fashion consumer products become new favorite character.
According to the China Association of Household Appliance Industry
survey data show that 80% of small household electrical appliances manufacturers not established after-sales service network, 15% of companies rely mainly on special service units of service, less than 5% of small household electrical appliances enterprises have a relatively sound after-sales service. To this end, after-sales service has become plagued the rapid expansion of small household appliances enterprises one of the bottlenecks. There is no policy specifically for small appliances, but some of the products as applied to "three guarantees" policy of refunding, repair, replacement. For manufacturers not to pledge, consumers can ask the sellers responsibility.
Heating electric water heater complaints
Currently, complaints are heating up water heater. This, the City Consumer Protection Committee cautioned, in the purchase water heater should pay attention to the following: the purchase of electric water heaters must be to the professional center to buy, and carefully check the origin of goods, producers, performance, specifications, production date, Inspection certificate, use manual and after-sales service, etc.; consumers should be strictly in accordance with the requirements of the Instruction Manual for installation and use, as requested production and sales company personnel door installation, production and marketing enterprises to maximize the use of related accessories to avoid problems with clear responsibilities; found water heater fails, should be promptly and production, marketing service companies to contact, requests for repairs in a timely manner and avoid unauthorized dismantled.
