subject: The Advantages And Disadvantages Of Outsourcing To Telemarketers [print this page] When you outsource your services towards a telemarketing company it can prove to be very beneficial for the success of your business. Telemarketers can bring in a lot of new business deal for your firm so you can gain a massive amount of new opportunities. These opportunities can then be converted in a substantial amount of income for your business. Simply put, when you outsource to telemarketers you can put your company's feet firmly planted into the ground.
Even though telemarketing can sound very good for your business, always remember to be realistic when it comes to thinking about things. For every good side to just about anything in this world there would always be a down side; that is the reality of things on this Earth. Let's take a look on the advantages and disadvantages of outsourcing your services to telemarketers.
ADVANTAGES
Expand your client reach
When you outsource to a telemarketing company, you gain a much wider range of new prospects. With the help of professional telemarketers, you can win over possible clients outside your city's walls, or even better, outside your country.
Increase overall efficiency
Most businesses would have an in-house sales representative but they would only have a few people working in that department. With the services of other telemarketers you are improving your business' efficiency to reach more clients. If your in-house sales representative can call around 150 to 200 prospects in a single day, imagine how many possible clients you can reach if you employ the services of other agents.
Provide an effective way to nurture existing clients
A business does not only need to gain new customers and clients but it also needs to retain existing ones as well. These call center agents would always stay in touch of your existing client base making you have the highest possibility in having a repeat transaction.
They provide you with a direct form of interaction with your clients
There would no longer be a waiting time when it comes to responding to your prospect's questions. You can also immediately respond to any form of feedback that may come your way. This is a great advantage for businesses who don't want to lose any potential customers for their business.
DISAVANTAGES
A thousand leads does not necessarily mean a thousand new clients
In reality, not everyone will be interested in your business proposals. Hence, if you want to set up a goal to call a thousand prospects in a week, expect to only have a fraction of prospects would be truly interested in doing business with your firm.
For example, if you plan to let the agents call a specific zip code for prospects, you will most likely yield results that would have a low number of qualified prospects for your business.
Telephone marketing is seen as a nuisance for many
Since the agents would do a lot of cold calling, there would be a very high chance they would interrupt the person that they are calling. Seeing this, people tend to see telephone marketing as a negative aspect to be on its receiving end.
So when an agent tries to call a prospect, there would be that chance that they will receive objections such as I'm not interested, I don't want what you're selling, and Take me off your list!
No total control over your prospects
When a prospect agrees into purchasing a product or service from your business or agrees to an appointment, the representative cannot totally take control of the outcome of the sale. There are still a lot of factors to consider that might make the customer cancel the sale or cancel the appointment even before everything is finalized.
Before you start your telemarketing campaign, analyze the advantages and the disadvantages of what it can provide you.
