subject: Home Appliances Use Prompted A Less Manual - Appliance Repair, Mixer - Hc Network Appliance Industry [print this page] Just bought Small appliances Not how to use and it broke, the firm that the consumer did not follow the operation of home appliances caused by use of common sense, not repairing range. Consumers questioned?? Product description does not suggest relevant issues, are household electrical appliances do not need to remind you to use common sense?
Lack of product use common sense tips
Just to clean up Decoration Through the house, Mr. Gao Guangzhou consumers bought a Philips vacuum cleaners. But in the process of cleaning, vacuum cleaners intermittent work, Mr. Gao sent two pairs of its
Service Station maintenance. Repair station staff pointed out that the vacuum cleaner sucked into the dust, sand leading to motor burn out, belongs to the human damage caused by improper use, not for repair. But Mr. Gao questioned: "vacuum cleaner is used for absorption of dust is not it? Total Buzhi Yu also to clean up the dust with the sand before the sorting, right? Since use of taboo, why product specifications and
Sell Officers never told? "Maintenance station staff did not recognize the description are explained, but that can not be used as home decoration household cleaners clean, this is the use of common sense.
Coincidentally, the Beijing Consumers Otto also reflected that the production of food for the children, he bought a
Mixer . For our children's food security, he put all parts are disinfected with hot water, no longer think this mixer is not installed on the. Customer service explained
Plastic Things can not be hot water, otherwise deformation, it is common sense, and the manual has tips and can not be returned. But Otto said that the prompt customer service said only "let the ingredients cool and then heat them or shred them into the mixing cup (maximum temperature 80 degrees)" and "wash in warm soapy water in the they are. " And the two marked with small print instructions, and "Do not exceed the maximum capacity of mixing cups (1.5 liters)" and other characters are very modest compared with Helpful Tips, and no clearly marked "accessories can not be washed with hot water" other words, companies do not fulfill this obligation.
Do not need to use common sense suggest it? "Why assume that consumers must understand the common sense? We all know that smoking is bad, tobacco companies are still people on cigarette packs warning 'smoking is harmful to health' yet. "Otto says.
Reporter carefully read the instructions more than home appliances, found using common sense to remind indeed be improved. As
Refrigerator May cause long-term without fluoride leak, leading to loss of cooling function, but most refrigerators do not use this to mark the note.
This responsibility and obligation of the enterprise
, Who declined to be named special service center official told reporters, product specification is mainly the product performance specifications are introduced, common-sense things that are rarely mentioned in the instruction manual, it should also be regarded as not perfect place.
A survey, as many as 67% of the consumers come across the situation can not read instructions. Consumers can not understand the instructions or unwilling to look at the instructions, the instructions are too vague is a major reason. In many instructions on the installation of the consumer the best value, use, care instructions, etc. are just a few words, say no thorough, electrical parameters, functions are often very detailed description, these technical terms can not understand or do the consumers of basic do not care.
China Consumers Association Assistant Secretary-General before the king tiger that companies should be specified in the product specified in the detailed product work environment, precautions, security alerts and other content, can not assume that you do not need to use common sense tips. If the description does not specify, if there are problems, the enterprises should be given to replacing or repair, which is the responsibility and obligation, not a problem with a push over.
Before Tiger Wang also noted that the improvement of standards in the manual not the case, the sales staff to introduce more consumers to ask for more, increase the penetration rate of using common sense.
Enterprises should be considered more as consumers
