subject: The Advantage of Private Branch eXchange Services [print this page] The Advantage of Private Branch eXchange Services
Companies using hosted Private Branch eXchange services are aware of the system's advantages over other communication systems available. It delivers the functionality of a PBX system as a service, making it available over telephone and the internet. Hosted PBX was first introduced during the late 90s. Users originally subscribed to a hosted PBX provider for PBX services. Nowadays, PBX services offer a variety of features that were previously unavailable in its early incarnations.
Using the most recent hosted PBX, your company can enjoy the features offered by the best phone and voicemail systems available, without the need to purchase additional equipment. Among the best features hosted PBX services can offer are automatic call distribution, call transferring, flexible company directories, and continuous network monitoring. A few hosted PBX service providers also have other advanced features available.
Today, hosted PBX services are usually managed using web-based administration software tools. Every process can be done online, such as creating new user accounts, modifying extension numbers, and creating call queues. Users only need to make a few clicks and these can be done in a matter of seconds.
Hosted pbx service allows configuration of the PBX system to be linked to your existing voicemail. This allows tasks such as diverting an unanswered phone call from your cell phone straight to your voicemail. This also allows callers to dial an extension number and wait for the call to be transferred. You can then choose to accept the call and then either transfer the caller to another extension, or back to the voicemail.
Another advantage of hosted pbx service is it allows phone calls to be rerouted to other phones, even those outside the PBX system. This is great for forwarding calls to people that currently have no access to a unit connected to the system.
Most small companies do not have enough funds to purchase and install PBX systems, and if they do, they end up buying systems that won't be able to keep up with the company if it grows. The good thing about hosted pbx service is that there is no fixed capital outlay; extensions can always be changed to suit ever changing needs. This means users only pay for what is being used, preventing unnecessary expenses and saving money.
