subject: Gurnee dealership customers will appreciate new Toyota safety initiatives [print this page] Gurnee dealership customers will appreciate new Toyota safety initiatives
Toyota sales have been on the upswing for two quarters. Customers have remained loyal despite millions of vehicles recalled for possible safety issues. The Japanese automaker isn't taking any chances that their fortune will reverse. New safety initiatives have been put in place to help prevent and identify any problems as quickly as possible.
Your Gurnee dealership will have more details on the SMART evaluation process Toyota is using, which includes adding Smart Stop Technology and enhanced event data recorders to all new vehicles; working with suppliers to step up quality control; extensive training on safety of vehicles and meeting customer needs; and continuing to fix recalled models, more than five million of which have been completed to date.
So what does that mean for Toyota owners and future buyers? Simply that Toyota is keeping its promise to make things right with customers. This seems like a perfect starting place. Dealers of used cars in Kenosha are proud of the company's efforts.
There is also the legal aspect of lawsuits from the recalled vehicles. More than $10 billion in lawsuits were filed against Toyota. A judge will deal with those sometime this month, but so far no solid evidence has arisen that Toyota's electrical systems were to blame for unintended acceleration that caused fatal crashes.
In fact, independent investigations, as well as government ones if we're to believe The Wall Street Journal, have found no evidence either. The government study has not released all its findings yet. (Imagine that!) However, what all investigators have concluded so far is that the crashes were likely due to operator error - in most cases, hitting the accelerator when the driver meant to hit the brake.
Customers of used cars in Kenosha can be sure that their dealer is concerned with their safety and will work with SMART team members to have any issues resolved. Toyota and Lexus dealers are committed to keeping Toyota's reputation moving toward the positive.
It is rather amazing that Toyota could make such a quick comeback with all the negative attention the company received in the media. It just proves that commitment and good customer service are what consumers really want and will react to. Customers of the Gurnee dealership will note how seriously Toyota is taking its commitment to safety.
Toyota is working with government agencies to be sure their products meet the highest quality standards and the SMART evaluation program will put an additional safety net in place for customers, as a special team is set up to deal with any issues immediately. Customers reporting a problem should be contacted within 24 hours and the company will make arrangements for an on-site evaluation of the vehicle.
