subject: Can Trouble At The Top Spell Troubled Times For Your Broadband? [print this page] When broadband operators become swamped with the influx of new broadband connections and repairs they can struggle to meet with their own response time standards.
For example, BT re-allocated 4000 engineers to different projects in a money saving measure. Although they have now been put back to their original posts BT now has to play catch up, promising that normal service should be resumed within 90 days.
A spokesperson from BT also verified that the company is currently swamped with a unexpected spike in demand for new connections, it also said that it was combating with the spike in demand by re-allocating staff as well as hiring new ones.
The problem is that when BT struggles it has a ripple affect which can affect customers who don't realise that they are relying on a BT connection.
A number of different providers are currently piggybacking on BTs network and providing broadband deals to major suppliers such as Talk Talk and Sky.
Unfortunately customers are being affected by the slowdown in response times and what more this could well effect BT's current Infinity project which is taking its first baby steps into a brave new world.
Bt has been laying fibre optic cables across the UK and is now only the second major provider to be able to offer fibre optic broadband to the masses.
Whilst this may be pure speculation what is worrying is the fact BT is now currently struggling to meet with demand and repairs come 2011 when BT Infinity review is up and running there could well be some major problems for BT and its customers in the near future.
The spike of new connections that will undoubtedly come with launching a new product will also coupled with the fact that fibre optic broadband is relatively new technology in the UK some initial teething problems will unfortunately be unavoidable.
BTs currently work to provide the fastest broadband rural areas of Cornwall may also suffer a few setbacks if staff has to be reallocated possibly hampering government plans to bring broadband to rural parts of the UK in the next few years.
Like I mentioned earlier this is all speculation but if BT is admitting now that if has been struggling to cope in demand, come 2011 with a possible increase in demand for new products such as Infinity it could well be sink or swim time for BT and all the company currently relying on its broadband network.
