subject: Choosing a Cape Town IT services company [print this page] Choosing a Cape Town IT services company Choosing a Cape Town IT services company
For companies looking for the best Cape Town IT services, knowing what to look for is essential in order to ensure that you are getting the best service at the best price. Many IT companies promise the earth, only to end up delivering far less than the minimal level of excellence. Questions that you can ask the Cape Town IT services company to gauge their expertise include the following:
What services do you offer as part of your monthly service package?
This should include basic maintenance of systems, plus other basics such as anti-virus program installation, spyware removal, internet related tasks, server management and other obvious solutions. Depending on your needs, your Cape Town IT services company will then draw up a contract and you will be billed for the amount of hours spent on site. Obviously, it you have a large company with a number of regular duties; this will differ from ad hoc work for a smaller company. Make sure to ask for a full list of services available to you.
What technical skills and qualifications do your technicians have?
To ensure that you do not end up with more problems than you started with, always ask about how skilled and qualified the Cape Town outsourcing technicians are. While some technicians may be fresh out of studies, they may possess much talent and understanding of systems and with so many starting to learn at a young age, even programmers that seem young may be highly experienced. Technicians should be experienced within all major fields, from Microsoft technologies to Apple, plus they should be fully skilled in all programming languages to ensure that they have the skills to deal with any and every IT situation.
Can I source hardware and software from your company?
While this may seem like a given, not all IT services companies give you good deals on hardware and programs purchased through their company. A good IT provider has an excellent network of preferred suppliers across Cape Town and South Africa, giving you the best discounts on products straight from the wholesalers. Plus, a good company will also offer consolidated billing, ensuring that you can manage all work and products sourced from one single invoice.
I have an IT person on board, do I really need to outsource my IT needs?
In a nutshell, yes outsourcing your IT requirements makes a lot more sense in many ways. There are many reasons for this, including the peace of mind that comes with using a trusted provider that offers the best technologies and services, with ongoing training and skills to ensure that they are able to deliver the best services at all times leaving your IT person to deal with their day to day jobs rather than focusing their time on call outs, maintenance and other related issues that are offered by Cape Town IT services companies, making it an excellent investment.
