subject: Follow Your Shipments With Tracking And Updates [print this page] Some courier companies fall short when it comes to customer service, contributing to the blatant dissatisfaction many clients feel with the companies in this country. Many businesses hire couriers to ship materials that are time-sensitive and valuable, and expect that at even the most basic levels of customer service, that the company will be capable of providing updates about a shipment whenever an inquiry is made. A client searching for a courier service will make an extra effort to find a company that can fulfill this expectation.
The client may look online to find out what types of services are offered, but they often still call. Being able to assure those clients that their shipments are safe and en route to their destination can be difficult to do when you are uncertain as to where a package is at any given time; however, today's technology offers several ways to give your clients exactly what they want, which is peace of mind. But how do courier companies pull this off?
Technology has greatly advanced the capacity to track and monitor shipments sent via courier. There are a number of Chicago courier services, that have implemented some very highly advanced technology in both the communications and tracking aspects of their business. Those companies provide their customers with instant information on their shipment status by use of the popular Etrac system and web phones. Whereas companies using traditional tracking can only provide basic information--the last major city where the package was checked, whether or not the package has been delivered--many courier companies equip their couriers with GPS devices, and so can pinpoint exactly where in the world your package is at any given time. This level of precision, accuracy and customer service helps the company stand out from majority of the competition and should attract many that are looking for a courier in Chicago.
Having access to real-time, geographically-relevant data about shipments makes life a lot easier for many businesses that deal with time sensitive materials. The ability to update a client with real-time GPS results establishes a special trust and reliability that will bring them back again and again. The results of a shipment reflect on your company as well as the courier service that you use, so it makes sense to find a service that offers timely, detailed status updates. This technology gives your clients peace of mind and ensures that your shipments are on track all the time.
