subject: How To Change Company Culture With Out-of-this-World Recognition and Rewards [print this page] How To Change Company Culture With Out-of-this-World Recognition and Rewards
Learning how to change company culture for the better doesn't have to cost a fortune. A simple, but consistent approach involving employee recognition can go a long way.
Brenda at Verifone shares an out-of-this-world recognition approach that can teach others how to change company culture without spending a fortune:
"I found a 23-inch inflatable space alien and we use it for a program called 'Above and Beyond.' Every time I receive a message that someone has gone above and beyond the call of duty, that person gets to have the alien sit at their desk until the next person gets an 'Above and Beyond' compliment or referral."
Vicki is Director of Customer Service for a successful online retailer. She writes:
"We have a monthly award called 'Radar O'Reilly.' We encourage our associates to share information they have learned: mistakes in our catalog, hard questions from the media, little-known processes that can help everyone, etc. Everyone submits their 'Radar' as the events occur and then a winner is selected from the month's submissions. The winner gets a movie ticket!"
Ram is Chief Executive Officer of a large agricultural outfit in India and offers this suggestion: "The most treasured award in our organization is called the 'Bright Spark' Award and is in the form of a Spark Plug mounted on a small rosewood stand. It is given out for the best out-of-the-box idea. It costs hardly anything and yet is the most coveted of awards among our team!"
Key Learning Points
It doesn't take a lot to create an award that means a lot and can effectively help you learn how to change company culture!
Action Steps
Want to learn how to change company culture toward more inspired service? Create an odd and inexpensive "award" this month using food, clothing, music, toys or trinkets. Make it fun, make it cheap, make it work!
