subject: The hallmarks of a Professional Computer and Network Repair services firm [print this page] The hallmarks of a Professional Computer and Network Repair services firm
Computer downtime and network connectivity issues are the bane of all businesses, today. With increasing reliance on IT services, most businesses are dependent on computers and laptops for their daily work processes.
No wonder then that firms providing computer and network services are much in demand. However with the number of choices facing the consumer today it becomes difficult to discern a professional computer technical services firm from the mediocre ones.
Quick and efficient service is appreciated
In these fast paced and competitive times, no business can offer to lose time due to technical issues. Prompt service is the first thing that you should look for, while choosing a computer repair service firm. An equally important aspect is the quality of the service offered. The technician should be competent enough to resolve the issue and that too in quick time.
The next factor to look for is the method of providing service. Gone are the days when you had to lug hardware to the store to get it fixed. A reputed computer services and repair firm should offer support by way of phone as well as onsite visits. The technician should be good enough to install or repair PCs of various brands and makes.
Can I be self reliant?
A certified technician should not only be able to resolve technical issues but also provide basic troubleshooting tips to enable users to try and fix the problem on their own. Users should be educated about how to deal with commonly occurring problems like slow computer functioning, the network not working or the laptop freezing before contacting professional support.
Here's what one can expect from a computer services firm
Computer installation and repair
Download and installation of software
Provide system upgrades
Attach and configure devices like printers
Backup and store important data
Virus and spyware clean up
Support for major brands like Microsoft Window's and Apple Mac
Network issues
Network connectivity is another aspect which deserves special mention considering its importance and the various problems that frequently come up. A professional onsite computer repair and network installation services firm will offer both hard wired as well as Wi-Fi network installation.
Often technicians that perform voice and data network wiring service or Wi-Fi installation and support require special training. It is one of the hallmarks of a reputed firm if it can provide you with competent personnel in this regard.
Network technicians will perform a variety of tasks from installing and configuring the router, manage cable connections by way of wall jacks, connecting the cables to the modem to routine ones like setting up and configuring your mail account.
A network technician will also take care of online security concerns by way of
Installing and configuring firewall
Downloading the latest versions of antivirus and anti-spyware
Adjusting your Internet and browser settings for safe browsing
Strong encryption as a safeguard against hacking
Last but not the least, reputed computer services and repair firms will charge only for the service provided on demand along with an estimated time of resolution. Look for companies that are willing to go the extra mile to serve you whether on weekends or at urgent notice.
