subject: Searching for a Fireplace, Gas Fire or Wood Burning Stove online? Make sure you buy from the right company [print this page] Searching for a Fireplace, Gas Fire or Wood Burning Stove online? Make sure you buy from the right company
The biggest problem with reviews is that people often only leave reviews if the service is bad how many people would order a new fireplace and then go on to random online review sites just to leave a positive review because it all went smoothly and the product arrived on time? Statistics show that most genuine feedback on online review sites is from customers who have had bad service and it's the perfect outlet to vent their frustration!
HotPrice.co.uk are constantly striving to provide excellent customer service on all sales of their fireplace surrounds, gas & electric fires and wood burning stoves. HotPrice encourage their customers to leave reviews after they have received their fireplaces as they understand that it is an extremely important factor in new customers final decision as to where they decide to buy from.
Choosing the right gas fire to suit your chimney or flue is very important. A number of factors will determine the size and style of the fire you can have. As both a Gas Safe & HETAS registered company, HotPrice.co.uk can offer expert advice on choosing your new fireplace but they always recommend having a survey carried out by a registered gas engineer that has experience in fitting fireplaces prior to making a purchase.
Never go off price alone when making your decision to buy fireplaces online. Always follow the points below and you should find buying your new fire, fireplace or wood burner stress-free:
1. Is the company a official supplier of the fireplace? This is vital should anything go wrong with the gas fire within the warranty period. Customers will need to contact the company where they purchased the fire from and that company should have a direct link with the manufacturer to rectify the issue promptly.
2. Does the company have full contact details shown on their website? This is a legal requirement in the UK.
3. What is the companies return policy. Distance selling regulations allow up to 7 days from receiving your product to return it should you not be entirely satisfied.
4. What are they like on the phone? With technical items such as gas fires and wood burning stoves, customers feel reassured speaking to a sale advisor before making a purchase. Does the company encourage telephone calls or is their number hidden on a back page on the website? Whilst a snazzy website can inspire confidence in a small number of people, savvy consumers find picking up the phone and gauging a feel for the company more important.
Choose carefully and you will get a great deal on your dream fireplace. Most online companies selling fires and stoves etc do have showrooms which are great to view the products before you buy. Even if you live some distance away, it may still be worth a trip as it is always better to view the products before you buy. HotPrice.co.uk has detailed descriptions and several images of all their fireplaces but seeing it for yourself is always the best option.
The new HotPrice showroom boasts a stunning range of complete fireplace suites, modern hole-in-the-wall fireplaces, inset gas fires and electric fireplace suites. The second floor which is due to open in Summer 2011 will feature the very latest range of wood burning stoves, boiler stoves, complete heating solutions, home automation and furniture.
