subject: In CASE: appliances, "anticipatory breach" should be halted - markets, products, comprehensive - HC Network Appliance Industry [print this page] In CASE: appliances, "anticipatory breach" should be halted - markets, products, comprehensive - HC Network Appliance Industry
Time to end of the year, home appliances
Sell
Into the season, as product updates and
Competition
Very severe, will be available for after-sales service also cause for concern. Appliance manufacturer launched the "lifetime service" commitment may not be trusted? Enterprises fail or merge, the consumer of the commodity problems whom? Yesterday, the Provincial Quality Association and the Provincial Consumer Association's "after-sales service quality household appliances Forum", from the Consumers Association and the Association is responsible for quality control issues related to people and begin to actively explore for answers. Should pay attention to the expected default According to Provincial Health Secretary CASE Home Su disclosed that last year the province received more than 14,000 complaints of home appliances, the total amount of 27% of complaints, up 15%, from complaints of view, most consumers is not satisfied after-sale service. To this end, the Consumers Association Deputy Secretary-General Wu Gaohan that the market there is an "anticipatory breach" of the tendency of some manufacturers put into operation soon after a group of products and profits declared bankrupt, all the problems will be thrown to the community service This malicious act delisting mainly
Mobile
And
Solar water heaters
Field should cause the relevant state departments attention. Because under current law the punishment can give these manufacturers far not worth the profits they reap, so as soon as possible introduction of regulations targeted for restraint and to stop this. Wugao Han also said that in the future most likely cause is a flat-panel TVs is expected to default, now that the product being the wave-momentum in China, promotion, sales this year will exceed 5 million units, but the consumer information is asymmetric, known as flat panel makers TV to watch 60,000 hours, 8 hours each day if you can see for 20 years, this is indeed the consumers is not a small temptation to be over a few years, television problems how can we ensure relevant services are in place. I understand that a lot of flat-panel TV is the "screwdriver-type plants," assembled out, they probably made money on the retreat, and there is great risk to consumers, government departments should be monitoring this to reduce the worry. For the post-merger service business is how to solve this problem, Wu Gaohan said the merger shall be packaged transferee credit and debt, consumers have problems, they can be processed to find successor business, which should not think outside the box to limit or evade. Of course, consumers can also look for manufacturers to solve the problem, because our country to adopt the "Who is who is responsible for marketing, who is producing something" principle. Service standards should be as soon as possible Vice president of China Quality Inspection Association, the National Users Committee Director Yebo Lin said the pledge is a legal act, household electrical appliance enterprises should really and truly Jiannuo. The so-called "lifetime service" concept is questionable, "life" on the premise that what is the fee or free of charge warranty repair, and sometimes businesses will be playing with words
Game
Therefore, operators should be accurate and clear commitments and realized, after consumers have to carry her clear choice. According to regulations, a product discontinued after 5 years, manufacturers should ensure that
Spare Parts
Provide, but often could not hold out long would face the embarrassment, and some manufacturers buy back deal, some TM, but in what way and in the end that no conclusion. Ye Zhuren expressed, household appliances really need for clear standards to regulate and guide service behavior, repetitive, common to provide the content, the State Institute of Standardization in this area a lot of work, but household appliances involved The surface is very wide, the specific time to put what is not clear.
