subject: What Can Dealers And End Users Profit By Building A Call Accounting Partnership? [print this page] Up to the present day PBX companies have offered call accounting without thinking about the role it can perform in nurturing solid, reciprocally rewarding relationships with the customer. Historically the call accounting industry as a whole has been focused on the product whilst confining the PBX dealer to the service of box dropping.
Enter an industry changing solution that creates profits over the long term for the distributor while the consumer benefits because of its effectiveness in delivering reduced telecommunications costs.
Often PBX system suppliers have valuable inside information and expertise about the telecommunications industry that is unapparent to the user, they have under-utilized resources. The PBX supplier has only a rare occasion to employ these latent abilities by putting them to work in the interests of his user. For the distributor this results in lost opportunities and lower job satisfaction; and the end user fails to benefit from the supplier's knowledge.
The significance of a call accounting platform's feature list can't be ignored, it is essential to have a long list of reports although the client is unlikely to use them. Because; It is the only demonstrable difference a program has over its rivals. Honestly, in most cases, customers may use 15% of the reports at hand, the only the ones he understands. Not the case for the skilled industry professional who will ultilize a large portion of a system's capabilities.
Often the client is not an expert telecoms guru, the end-user wants advise, the dealer has a chance to be of service and earn additional income in return for exercising wisdom and expertise. Up to now, it has proven too inefficient for a reseller to do this. To apply appropriate skills a supplier had to travel to the customer premises to draw reports, time is money and travelling is wasting it. Today with a new breed of call accounting system, Internet Services, a supplier can tap this profit fountain easily.
Imagine sitting comfortably at your desk with your laptop and having access to all your consumer's reports. It enables you the supplier to examine a site, search for opportunities within a bewildering telecoms environment and suggest products or services with the goal of benefiting your client's situation and, simultaneously creating more income for your company.
Ponder the question: Is this the moment that end-users start calling for a move from the traditional business practice of box dropping to the new, more challenging approach of value added services? If so, turn your back to your outdated stand alone call accounting tool and migrate to an Internet service.
This service model provides the opportunity for resellers to raise their income, company and staff, and for end-users to profit from their PBX company's experience.
