subject: two Easy Ideas to Keep Your Customers Happy - Retail Client Service Tip four [print this page] two Easy Ideas to Keep Your Customers Happy - Retail Client Service Tip four
Here are 2 super simple customer service tips that can be straightforward to forget but are terribly necessary to observe:
1. POST 'EM AND KEEP 'EM.
I recognize all too well the temptation to close ten minutes early when no one has been in your store for the last hour or two. However, keeping the store hours you post could be a basic customer service customary that ought to never be violated. Opening at ten a.m. means ten:00, not ten:15. Closing at 8 p.pm. means eight:00, not seven:55. It's a lesson I learned the exhausting way...
One cold and dreary evening, early in my retail career, I locked up my store many minutes before the scheduled closing time. I would done it dozens of times before - and who cared? After I received the shop the following day, there was a note (and not a very nice one) on the door from a client who had driven several hours specifically to shop at my store. They arrived ten minutes before closing and I wasn't there. Ouch. I might certainly lost a client, but I gained a valuable lesson. Thus, I'm passing the lesson on to you in hope that you will not lose any customers to the current customer service faux pas.
2. LEAVER YOUR NAME AND PHONE NUMBER AT THE BEGINNING AND END OF ALL YOUR TELEPHONE MESSAGES.
This tip is another example of very little, however vital ways in which to make your relationships together with your customers and vendors easier and additional pleasant. Remember, building a great business is about doing heaps and tons of very little things well. Yesterday afternoon I got an vital phonephone message. It absolutely was terribly long and full of details. I needed to call back and have a conversation with the caller. And I had to play the whole dog-gone message once more because I missed his phone range the fist time.... terribly annoying.
If someone has to pay attention to your whole message a second time simply to catch your phone range, you are wasting their time. Bad client service. Leave your data at the start and finish of your messages and invariably speak slowly and clearly when giving your phone range, it makes it so a lot of easier to understand.
