subject: Medical Staff Management: Employee Performance Assessment Tips [print this page] Medical Staff Management: Employee Performance Assessment Tips
A performance assessment is essential to professional development and ensuring that organizational goals are met. Before conducting a performance assessment for your medical staff, employers should first identify and assess the behavioral components of a specific job. This requires reviewing the core competencies expected by every member of the organization regardless of the individual job title or level. These organization-wide cultural competencies should include attributes like:
Customer Focus
Communication and Interpersonal Skills
Learning and Development
Teamwork
The other element of a performance appraisal are job-specific competencies. For example, the skills and abilities needed for success as an RN or occupational therapist won't be the same as those needed for a surgeon. Depending on the department or unit there will be some overlaps as decision making and technical skills are required in many different areas of a healthcare facility.
Discussion/Feedback
After identifying the required competencies needed to perform a specific job there needs to be a meeting with individual staff members to discuss performance, feedback, coaching and to establish goals. Approach the assessment with honesty, calmness and empathy. Discuss plans for the future, career aspirations, strengths to build on and new responsibilities that the employee or staff member would welcome. Work together to set some new individual goals and then align them with the organization's goals.
After the discussion, it is important that employees have a completed assessment form filled out by their supervisor or manager where both parties sign the form acknowledging that they reviewed it.
The performance assessment process should be reviewed at least annually to determine its effectiveness. Areas to evaluate include rating system, core job skills and competencies that are evaluated. Include space for employee comments and input. A good performance assessment form should also include future goals and a self-evaluation area.
