subject: Let University Bring At Home [print this page] The online student, perhaps more than any other student, is removed from personal interaction with institution. This student is separated not only by
geography, but often, the time period in which they desire to do business. The desire for flexibility drives the need for nontraditional methods of interacting with the
institutional support services. Online students choose the online medium because it allows them the flexibility to study at convenient hours or in locations far removed
from the campus, yet many students are left with inflexible access to even the most basis of student services. One of the greatest advantages of online education for
students is the anytime anywhere approach to learning. A common misconception made by campus administrators is to assume that online students can utilize the
institution's support services during normal business hours. In fact, "very few institutions provide a full array of academic and ad minis illustrative services that can be accessed
at anytime from anyplace". Online students, however, will be quick to assume that 24/7 access to student services will be available gap in the expected level of service at
many institutions. Another misconception made by administrators is that only a few of the existing campus services need to be placed online Suggests a wide range of
student services is important to the program's success and Hussein and Waterman see it as a mark of program excellence. A online bca deconstructed campus, as phrased by Sumner
is welcomed by both traditional and distance students. Distribution of revenue within the institution or system is an issue that should be clarified by policy. The importance
of this policy is heightened when courses are offered outside and between departments where revenue is distributed on pare student basis.
Student support services play a direct, critical role in student success, including academic performance, psychological growth and program or certificate completion.
Unfortunately institutions have not been as quick to put student services online as they have online courses. This gap in service has left many distance students feeling
isolated, frustrated, and alienated. Revamping student services to meet the needs of the online learner is necessary for long-term improvement in online education.
Fortunately, tools are available such as the Campus Service Assessment, which allow institutions to take a proactive approach, identifying grasp in service, and thereby
enabling institutions to restructure support in the many campus support offices that are needed to serve the distant online learner. This chapter introduces the Campus
Service Assessment and examines the numerous services that can be offered in a deconstructed campus support environment.
