Attitudinal transformation creates a temperament for healthy engagement.
Employee engagement has transformed many organizations.
Who is an engaged employee?
Experience reveals that engaged employees always demonstrate most of the attributes given below:
Good understanding of company's business. Full clarity about own role & job deliverables. Always achieve assigned goals; often exceed expectations. Keen to put in extra-effort to accomplish a task. De-link own performance from rewards & recognition. Keep the work bench neat & tidy and take good care of job tools. Always keen to learn something new. Exhibit high energy levels at all times. Highly information conscious if in the position of a supervisor/ manager. Never say, "it is not my job". Willingly take on additional responsibility. Have an outstanding record of personal discipline & attendance. Self accountable & highly responsible: have no back-log of work at any time. Always available to assist others; provide willing support to the team. Have a consistently high record of performance. Never come under pressure : always cool and adaptable by nature. Not over-concerned with work-life balance. Bubbling with new ideas: enjoy experimenting. Seldom initiate complaints & grievances. Consciously improve processes that impede work. Highly allergic to slow & sluggish people. Always lead subordinates though personal example.
What Reduces Employee Engagement:
A common problem with organizations is demanding more productivity without creating a conducive work environment which enables involvement of employees at all levels. Some of the diseases observed are as under:
Lack of awareness of the management about the use of modern HR technology to create a healthy work environment.
Lack of empowerment of the managers/ supervisors.
HR Technology for creating healthy work environment
20 to 30% of an employee's time is spent on personal issues such as:
Approval of Leave/ loans & advances/ claims & re-reimbursements.
Queries related to pay/ promotions/ increments/ tax deductions.
Searching for copies of company policies/ processes/ forms.
Chasing the concerned staff for decisions on their requests.
Tracing the misplaced/ withheld/ overlooked personal cases.
All these create heart-burns and stress, besides lack of accountability at various levels. Technology today provides a solution in terms of on line tracking of all cases initiated by an employee. Automated work-flows enable speedy processing of requests. 'Help Desks' of various types facilitate cross functional interaction and improve accountability of the decision centers. 'Employee portals' provide relevant information about company policies/ processes. An employee can view & update personal data, read his job description & get a live picture of his attendance record. By merely spending 10 minutes daily, an employee can easily manage all his personal issues. What a colossal saving of energy and what an effective way of realizing that "Someone cares"! Technology thus improves the motivation to work.
To create a healthy work environment, which promotes emotional involvement of an employee, organizations need to review if their existing HR operations are being supported by technology that enables the following:
