subject: Why Marketers Need To Outsource Phone Answering Services? [print this page] Voice mail is a weak substitute for a phone answering service. It may be easy and cheap, but the cheap or free service does not always mean the best quality of service you want to provide your customers.
If you are a marketer trying to establish a good relationship with your customer base you want to deliver the best quality service. Phone answering service is one of the best ways to get real life people capable of answering customers inquiries and providing an amazing level of personal service. When you have personal attention to your customers they would feel welcomed. Voice mail on the other hand, sends the message that you're too busy to give a priority to your calls.
What are the advantages of having an outsourced phone answering service?
Save money- Most of todays answering service provider are outsourced. This will save business owners a lot of money because they wouldn't have to hire full staff of workers who will be charge by the hour. Outsourcing these needs can save lots of money and time on labor so that they can focus to other needs.
24 hour service-Outsourcing also presents a few other major advantages compared to hiring employee representatives. You can hire a 24 hour answering service and not be limited to a 9-5 schedule. You have the advantage of expanding or even shortening the number of phone operators whenever you need to without having to worry about hiring or firing anyone.
Filtering services- A phone answering service also gives you the conveniences such as a voice mail screening which can filter out unwanted contacts. They also have the technology to transfer urgent messages to your local cell phone, email or fax number.
Experienced representatives- Phone representatives who work for answering service companies are experienced professionals in taking messages and interacting with customers. Not only it can save at a fraction of the cost compared to a full time staff, but they can also provide services on holidays, weekends and even after hour schedules.
Flexibility- Huge companies may require a service that will take all the calls small businesses on the other hand, may only choose to get the service on holidays or when call volume is relatively high. You only need to pay for the services you are using and when you need it.
This type of service reassures your customers and buyers that your company cares. If you want to build a strong personal relationship to your customers then giving them live customer service is a necessity. A machine can only take in messages but a live answering service ensures that your potential customer is treated with respect. In todays age, having respect for your customer is paramount.
It is a great asset for your business, you'll be in a competitive advantage when your customers can reach out your business any time of the day. They can talk to your telephone operators that will make them feel cared for. This will raise your business's standing in their eyes. You can upgrade the image of your business when you bring in these professionals into fold.
If you want to give valuable service to your customers conduct a research and hire an answering service company that provides a fabulous way to engender goodwill and demonstrate that you really do care.
