subject: Cloud Communications Services : The Future Of Enterprises Managed Services [print this page] Here we provide an insight into the future of enterprise communications and discuss the benefits of next-generation enterprise managed services for enterprises.
Table of Contents :
Executive summary
In a nutshell
Ovum view
Next-generation cloud service framework and delivery
Recommendations
Defining cloud communications
Cloud communications evolution
Background
The future network and telco 2.0
End-point-agnostic services
Common services
Integrated communication and software services
Common control elements
Peered integrated communications
The enterprise perspective of telco 2.0
Mixed response
Enterprise and telco 2.0
Cloud communications: case study enterprise
Service management and service integration
Current infrastructure
Future network communication requirements and service framework
Central premise
Communications requirements
Integration of data inputs and systems
Always-on community - communication intent and control
Repeatability, dynamism and automation
Peered communications
Service robustness end-to-end visibility of the user experience
Commercial options
Enterprise response
Single service commercial framework
Delivering the single service commercial framework
Option 1: prime contractor model
Option 2: service integrator model
The robustness of the service integrator model
List of Tables
Table 1: Strengths and weaknesses of the NHS NPfIT commercial framework
List of Figures
Figure 1: Enterprise communications requirements
Figure 2: Connecting for Health commercial framework
Figure 3: Prime contractor model versus light service integrator model
