subject: The Different Types Of Problem Clients You Can Expect To Encounter As A New Business Owner [print this page] The Different Types Of Problem Clients You Can Expect To Encounter As A New Business Owner
As a new business owner, you will quickly find that a lot of people are quite frankly mad. You will come across all kinds of customers- the nutter that turns up at your home, through to the customer that cries down the phone. Here are some of the bad cookies you can expect to be dealing with. Our first problem customer is the know-it-all customer. They have a PHD in what you do. Beware this customer, for their knowledge and intelligence would make Einstein turn in his grave. The know-it-all customer will tell you how to do your job, assuming you are utterly incapable and are beneath them. It is perhaps ironic that it is normally this customer that manages to break things. As you might have guessed, it is physically and intellectually impossible that it might be their fault. If you enjoy soap operas, you will enjoy dealing with the melodramatic customer. They will manage to panic at the most insignificant of things. While the melodramatic customer isn't a bad apple, they are generally a pain. Because of their worrying nature, they cannot wait for something to be fixed. Watch a real panic attack when things properly break! When talking about 'things going wrong' this might mean that their services goes offline for thirty seconds. Wait for them to cry down the phone to you! The royalty customer is a personal favourite. Given the opportunity, they'd love to sign their emails in royal ink. This customer will communicate with you, whether it be by email or phone as if they are conducting an official state visit. Disrespect this customer at your peril. They are incredibly important people, and you are beneath them. The royalty customer is centre of the university, never mind all your other customers. If there is ever a customer youd like to meet in a dark alleyway, this one is it. We will move onto the cheap-ass customer shortly, because they are very often combined with the devious customer. The devious customer spends every waking hour studying your website and forums. If you run a special offer, they will automatically assume they are eligible. They do not value the service you provide, and think you and your competitors are all drastically over priced. They are always moaning how expensive you are, and are always dodging their bills. Finally, meet the devious customer. They are just like the cheap customer, only with a nastier side. The devious customer will manipulate any situation to their own advantage. If they wish to cancel and avoid a cancellation fee, they will try ever means possible to wriggle themselves out of an agreement. As with all the above, these customers are generally worth avoiding at all costs! There are many good customers though. Problem customers account for a small minority of people, thankfully!
