subject: How to establish long and stable relationship with buyers? [print this page] How to establish long and stable relationship with buyers?
Returning customer is hard to win in import and export business. How to grab customer's interest in the long run has always being a question that puzzled many suppliers. The article summarizes three key factors extracted from several successful cases.
First, keep quality first concept in your mind. Though the concept has mentioned by almost every manufacturers, few of them carry practical actions out in the processing of product. Quality assurance is a department that ran through the whole product manufacturing process. In order to improve the product quality, three key parts must be taken into account. That is manufacturing equipment, processing technology and staff's competence.
Second, win customer by reasonable price. Always show your professional way when dealing with price issue. Never make concession easily on fixed price, otherwise it probably make your customer lose trust on you. Generally speaking, buyers prefer principled suppliers.
Third, keep sincere and effective attitude on services of pre sales, sales or after sales. Pre sales services help you get order from client. At sales service get profit to your company. After sales service wins good reputation to the enterprise culture, this is a hidden asset to your company's development.
What you have done makes you different from others. The same thing happened on an enterprise. As long as specific actions based on detailed and meticulous checking regarding above mentioned three factors, fruitful achievement can be seen in not a very long time. Then what you should worry about is find a bigger land for your company or you might build your own skyscraper.
