subject: Customer Service #1 when Choosing International Couriers [print this page] Customer Service #1 when Choosing International Couriers
When shopping the field of international couriers, you will discover that many companies offer similar services. They can ship half way across the globe as well as in your backyard. So what do you do if prices are comparable for equally similar services? You choose the company that offers the best customer service.
Accessibility to Global Destinations
One of the most important things that a courier must have, particularly if they want to secure worldwide accounts is accessibility to global destinations. This means they must have close proximity to a major airport. The airport is the company's primary link to destinations around the globe. A small courier located in a residential neighbourhood or rural area will not necessarily have the contacts for worldwide shipping, which is fine if only local or countrywide destinations are your primary shipping targets. The ability to reach places around the world is part of providing the best customer service.
A Variety of Shipping Methods
Several options of shipping are yet another facet of optimal customer service. The ability to ship in the same town to half way around the world is important. Equally important are the methods you can use to ship your goods. For example, if you have large consignments, you should have the option of shipping by sea. With smaller parcels, air freight and road service should be available as well.
Customs Issues
Do the international couriers you are considering offer customs services from door to door? In other words, do they collect your goods, check documentation (helping you fill out necessary paperwork) and assist with customs clearance? Do they prepay duties and taxes on your behalf, adding the expense to your account with them? Customs services are another important facet of excellent service.
Account Management
Does the worldwide courier you have your eye on offer an account manager dedicated to your account? Having one person you can count on for all your shipping needs is an excellent customer service facet. For some companies, you may get the first available service agent instead of someone who knows you and your shipping needs intimately. Knowing you will be able to deal with the same account manager each time you want to ship something is important. You gain flexibility and not having to potentially explain who you are and what you require each time you call saves time all around. The accountability factor and monitoring your shipments all around the world is perhaps the best customer service quality you should seek when shopping international couriers.
