subject: What To Do With A Bad Hotel Gran Canaria Experience [print this page] What To Do With A Bad Hotel Gran Canaria Experience
We all have had a bad experience with a hotel at one point. Perhaps it was located a little too close to the ice machine. Maybe the complimentary continental breakfast was only worth what you paid. The hotels in Gran Canaria are usually quite excellent but there is always the possibility that you are not happy about something.
No matter what the case may be, people should never just just complain to their family and friends after they get home from their business trip or holiday. Talk to the hotel in Gran Canaria that you are staying at. If you do this in the right manner you not only may resolve the problem but you may receive compensation. It would be fantastic to perhaps receive a free night or two, a room upgrade, discount coupons, or maybe even a cash refund for the problems you experienced? There are three things you should do to make any of these possibilities a reality.
1.Talk to the front desk straight after the incident. When something goes wrong with your hotel stay, the first step is always to raise the issue with the hotel clerk. Do this as soon as the problem manifests itself. Just explain to them how your expectation is not being met and they will no doubt ask you what you would like to be done about it.
2.If you get no reponse form the reception desk, then elevate your problem to the hotel manager on duty. Most of the time the lower level staff do not have the authority to do anything about it or are unwilling to When you speak to the hotel manager, please understand that even the manager on duty might not be able to accommodate your expectations. If it is a different hotel room you are expecting, try and understand that the hotel may be at maximum capacity while you are there The point is simply this: try and work with the hotel to find a solution to your problem.
3.If all else fails, there's always the humble letter of complaint. If the hotel cannot or will not resolve the issue to your satisfaction, write a letter. The best time to write a letter of complaint should be before you even leave the hotel. Make note of the dates and times of key issues, the name and position of the staff you spoke with, and the way the conversation went. These notes will come in very handy should the need arise. You should send the letter to the most senior person in the company that you can locate. If you have to, send the letter to the CEO him or herself! Don't be rude or sarcastic in your letter as such letters are usually ignored. Most importantly, don't forget to tell them how you would like to be compensated. Some of the more common compensations received are full or partial refunds, hotel loyalty points complimentary future stays, and discount coupons.
Just remember, if you don't ask, you don't get. So if you on your next trip have a major problem with your hotel, just follow those simple steps and you really can't go wrong. Remember to always be polite and attack the argument and not the person with whom you are speaking
