subject: Managing Your Order Process With A Coldfusion Shopping Cart [print this page] Managing Your Order Process With A Coldfusion Shopping Cart
Online business owners could easily use a coldfusion shopping cart to help them manage their order process smoothly.
When A Customer Place An Order
Once a customer completes the checkout process, whichever ecommerce shopping cart that the merchant is using should display the new order properly in a new order section or folder. When the payment has been confirmed accepted by the merchant, the customer's order can then be processed further by having the goods packed ready to be shipped out. However, if payment from customer is currently pending or not confirmed, then the merchant needs to wait till the payment has been confirmed received before proceeding. If the order was aborted, then it would be good if the cart is able to display the customer details in order for the merchant to contact the customer to find out what happened or to offer further discount.
When Goods Are Ready To Be Shipped
Certain customers may require that their purchases be tracked so that they will know where their goods are along the shipping process. You may want to check whether your customizable shopping cart software is able to link or integrate with the local postal or shipping company that you are using so that all shipping updates are automatically updated into the customer's account for their viewing. Of course if customers need to pay more for this service, then it is up to them to decide whether they wish to pay more or use the normal way of shipping. So offering your customers multiple shipping methods is always a wise choice as some customers prefer to pay more so that they can get their goods faster while others may opt for the cheapest solution to save cost.
Make Sure You Keep Your Orders Updated
If your cart is linked to the local postal or shipping company, then you need to make sure that the tracking updates are up to date and displaying correctly. This is in case customers call when they did not receive their goods after the tracking system shows that it has been delivered. Again, your cart needs to be powerful enough to be able to integrate with the shipping company's tracking and pricing system. Once orders have been successfully delivered, you may update the orders as completed.
Summary
In a nutshell, it is important that your cart is able to show every step of the customer order process so that you will not be caught off guard if anything happens to your customer's shipment of goods.
