subject: Hosted CRM Software: Changes the Way of Doing Business [print this page] Hosted CRM Software: Changes the Way of Doing Business
Hosted CRM software is a way for many businesses to outsource Information Technology (IT) services. It makes Business Process Outsourcing (BPO) more efficient.
Below are the reasons why some businesses opt to take advantage of the features hosted CRM software offers.
Speeds up business processes.
It makes a lot of business processes work much faster. For one, it centralizes all information. Second, automation of some processes also speeds up many processes. Automation saves a lot of time to spend on other work-related tasks.
Centralization of data means that they are much faster to retrieve when needed. Also, it makes it possible for monitoring and metering statistics to be shown at the click of a button. Hosted CRM software makes it possible for different departments to work together seamlessly.
Cost is much lower.
Using hosted CRM software allows businesses to cut on cost of operations. It does it without compromising the quality of the service they provide to their customers.
Having a third party to provide hosted CRM software lifts the burden of some companies. The burden of having to maintain an in-house IT department. Through third party providers, they get the same service at much less cost. Small and medium enterprises that cannot afford IT departments can take advantage of this outsourced service.
Any device can be used.
Certainly, any device that can connect to the internet can be used. Having everything online does mean that it can be accessible to anyone. Those who have access and can connect.
There are even hosted CRM software solutions that have the ability to work offline. This does make it more convenient in times of outages. So at times, using it does not even need an internet connection.
Not dependent on the location.
Location independence paves the way to outsourcing. Businesses can choose to be located in places where services like electricity, net and water are cheaper. They can also choose to move to locations where labor and real estate cost less.
It is good for sales people. Making use of hosted CRM software provided, they can conduct business anytime and anywhere.
Offers flexibility and scalability.
Users can add resources as needed. They can even add applications as they find use for them. Hosted CRM software providers make sure that the service they offer can be integrated to various businesses. This being said, most are easily customizable so that can cater to all companies' needs.
Easy to maintain.
From the point of view of the company making use of hosted CRM software, it is a lot easier to maintain. They practically don't have to do anything. The company providing the service takes care of maintenance.
In terms of software upgrades, businesses need not worry about upgrading every single computer unit. Only the applications and resources online have to be updated.
These are the features that make many companies, regardless of size, use hosted CRM software. Many businesses find using it beneficial. It keeps their customers satisfied. Also, it has the ability to increase the productivity of their employees.
