Historically Skoda was known for producing budget vehicles which were basic and often unreliable, gone are those days. Skoda is now proudly part of the mainstream automotive industry and boasts excellent design, technology and customer service.
In 2010 Skoda was named "Best Manufacturer" by Auto Express Power Survey and independent consumer group Which? Skoda has grown a reputation for offering excellent customer service both when selling vehicles and for its after sales services.
Let's not forget Skoda also topped the Driver Power Survey in 2009, in the past 5 years Skoda has raised the bar when it comes to customer service and customer satisfaction. They now intend to take this a step further with their new "Skoda Customer Promise".
The aim of the new promise is to build on its new reputation by ensuring that being a Skoda driver is an enjoyable experience. Skoda intends to do this by continuing to provide a flexible and convenient service to its customers, drawing on its retailers' expertise and attention to detail, coupled with their honest advice and quality care of service.
The Head of Skoda UK Aftersales John Bower was very proud of his company's achievements in the past few years and commented, "With the introduction of the new Skoda Customer Promise our retailers will be able to promote the high quality of service that they offer, which will allow us to achieve our ultimate aim of creating an easy, enjoyable experience for all our customers throughout their motoring life."
The Skoda Customer Promise is for all Skoda customers including those who by Skoda Cars in Scotland, which is a prime market for Skoda in the UK.
