subject: Find an Answering Service for Your Clinic [print this page] Find an Answering Service for Your Clinic
If you run your own clinic, you will want to be able to spend as much time with your patients as possible. It is important that you have an efficient staff and that you are able to take care of all of the other work that comes along with running your clinic. One of the things that slow down the flow in many clinics is incoming calls. It is likely that you will not have the time to answer phones yourself since you will be so busy with the day to day operations and seeing your patients. An answering service might be just the thing your clinic needs to free up the time of your employees.
Many clinics have a receptionist who is also in charge of the files and myriad other tasks. When the phone calls start coming in, he or she will have to take time away from other duties to answer those calls and route them to the correct people. Choosing to use an answering service can free the receptionist's time and your patients will not have to wait on hold as long. Some of the companies that offer these services can also help make appointments for your patients. When you choose a company that offers qualified HIPAA trained employees, they will even be able to answer some of your patient's minor medical questions.
A great benefit to using a service such as this is that your patients will be able to call your clinic on their time schedule. You will be able to have a remote party answering service take care of your incoming calls 24hrs a day, 7 days a week, all through the year even on holidays. It will always be easy for your patients to get in touch with you when they have an emergency.
You will also find that the cost of one of these services is quite affordable. They are far cheaper than hiring a team of employees to answer your phones 24hrs a day, and they already have all the training that they need. This means that they can start working for you right away, and your patients will never have to deal with an unanswered phone again.
An answering service can provide you with many other benefits as well. The key to finding the best company for your needs is to compare their reputation, service, and cost.
