subject: Best Reasons to Choose a Live Answering Service for Your Medical Clinic [print this page] Best Reasons to Choose a Live Answering Service for Your Medical Clinic
When you are running a medical clinic, you have many different responsibilities, but your main focus should always be on serving the need of the patients. You must keep in mind that your patients do not necessarily keep the same schedule that you do. Some of them might work nights and sleep during the day. This means that they might not always be able to call you when you are at the clinic. Hiring a live answering service to take their messages and relay them to you can be a great idea. These call services have many benefits applicable to medical professionals.
Your patients will be able to contact you via the message service 24hrs a day, something that would have been impossible if you only had voicemail. Most people do not want to leave their information on a voicemail they would much rather speak to a person who can help them, even if it is just to get a message to you. The call centers offering live answering service will be able to take your calls on weekends and holidays as well, so you do not have to worry about your patients being unable to reach you.
When you have a service to take your calls, it also means that you will have more time to relax. Instead of worrying about calls and patients, you will be able to have your weekends back, knowing that the service will contact you for the real emergencies. Some of the best services even employ nurses who will be able to perform triage over the phone to help calm your patients and answer some of their basic questions. They will still be able to reach you with any emergencies they might have.
When the power is out and the phone lines are down, your customers will still be able to reach a representative of the office when you have a live answering service. This means that you will never truly be out of contact with your patients, and this is something that will increase your patient loyalty.
The cost is much less than if you were to hire a full staff to answer the phones for your clinic. You will be able to give your patients all of the care and attention they need and deserve, and you will actually be able to save money doing it. A live answering service is the way to go for most clinics.
