subject: DT Research Unveils Point-Of-Service Handhelds Specialized For Quick Customer Service [print this page] DT Research Unveils Point-Of-Service Handhelds Specialized For Quick Customer Service
DT Research, Inc., an industry leader in the development of information appliances for vertical markets, recently announced the addition to the Handheld POS line, the WebDT 410 and WebDT 415. These new Point-of-Service handhelds are designed for quick customer service applications, such as mobile order-taking, ticket scanning, payment processing, as well as inventory management.(Barcode Scanner battery)
The WebDT 410 and 415 offer the ultimate usability in a handheld Point-of-Service solution with a 3.5" resistive touch, outdoor-viewable display. These are the first handheld devices to include a fully-integrated MSR, RFID reader and barcode scanner. The WebDT 400 handhelds offer the tools to improve customer service with the same staff and reduce costs by streamlining business processes.(SYMBOL Barcode Scanner batteries)
The WebDT Point-of-Service Handhelds can be designated for specific applications and business processes. This directly translates into greater ease-of-use as businesses are not paying for unnecessary features. The WebDT 400 handhelds have a unique, rugged design, with an IP54 rating for liquid and dust resistance ideal for use in commercial, outdoor/field, warehousing, healthcare, and hospitality environments. The WebDT 410 offers a fully-integrated magnetic stripe reader (MSR) and RFID reader, and the WebDT 415 includes a barcode scanner, dramatically enhancing ease-of-use and reliability.
The WebDT 400 series offers the only handheld POS devices that include remote management software. The WebDT Device Manager simplifies the management of multiple devices, especially useful for large deployments, such as in retail, restaurants, hotels, and entertainment.(SYMBOL MC9000 Barcode Scanner battery)
Customers can choose from two models of the WebDT Point-of-Service Handheld:
WebDT 410 - The WebDT 410 features a 3.5-inch LCD touch screen with an outdoor-viewable display and a virtual keyboard, as well as an integrated magnetic stripe card reader and an optional RFID reader. The large high-resolution screen significantly improves touch accuracy and usability.
WebDT 415 The WebDT 415 features a 3.5-inch, high-resolution, outdoor-viewable LCD touch display, with integrated MSR and 2D barcode scanner, and optional RFID reader.
Both models feature hot-swappable batteries that support up to eight hours of use. Other features include programmable buttons, wireless networking and Bluetooth connectivity, as well as LED paging alert capability. Support for Microsoft Windows CE and Mobile 6 provide platforms that are compatible with many 3rd party applications.
By providing on-the-spot order taking, payment processing and ticket scanning, businesses can quickly assist every customer on the premises with a wide range of services and real-time information. Organizations can also increase sales through instantaneous up-selling and cross-selling.
Applications by Industry
Entertainment Sporting or live music venues benefit from streamlining audience entry at concerts and sporting events using the WebDT 400 series handhelds. The integrated barcode scanner or RFID reader allows for efficient scanning of tickets whether from a paper ticket or mobile phone display.
Hotels & Casinos The WebDT 400 series allows hotels and casinos to register guests from anywhere on the property reducing wait time for customers. In addition, service staff can quickly process drink and food orders whether on the casino floor or poolside.
Restaurants & Quick-Service Restaurants and fast-food chains can offer faster service through table-side or curb-side order taking using the WebDT Point-of-Service Handheld. This provides reduced wait-time for customers by having orders transmitted directly from the table to the kitchen. Using the integrated MSR, restaurants can also easily process table-side or curb-side payments. Kitchen-to-floor communication is enhanced using the paging alert function, which signals staff when an order is ready.
Retail The WebDT Handheld Point-of-Service device allows retailers to increase the quality of customer service by providing on-the-spot service from anywhere in the store. This includes immediate information access, checkout, payment processing away from the cash register and POS line-busting.
Warehousing The integrated barcode scanner allows for convenient inventory management and reduced incidence of damage common to units with hardware add-ons. Using a wireless connection, data capture accuracy is improved by transmitting data directly from the warehouse into inventory systems.
