subject: Will I Get Charged If I Cancel A Pickup? [print this page] The speed of business is something that is fluid at the best of times, and this means that schedules and plans frequently need to be altered as situations change. One of the places that this happens the most frequently in is in the courier industry. If you have a Hollywood delivery service that comes to make a pickup at a predetermined time at your location ever week or every day, there is a good chance that you're going to have to cancel that pickup at least once in a while. If you suddenly have a customer cal in and tell them they don't want their order that week, you can't still let the order go out to them, or you are essentially giving away your product, as they've told you they won't pay for it. Alternatively, what if your production facility suffers a breakdown and you don't carry a sufficient back supply for situations like this. Any number of situations might require you to cancel a pickup, but if you do, the question is often what kind of a surcharge is going to be applied to your account as the result of the cancellation.
Every courier company is going to be free to set whatever kind of a penalty charge that they wish for cancelled scheduled pickups, and about the only thing that you can be certain of is that there will be a charge of some kind. This might be either assessed as a flat fee for every scheduled pickup, or could be charged based on a percentage of the total value of the shipment. They might also have some kind of a sliding scale which affects how much you are going to be charged based on how much time you gave them between when you let them know of the cancellation and when the delivery was scheduled to be picked up.
The reason that this can be a factor sometimes is that the more time you give the company the easier it is for them to rearrange their schedules based on this now missing delivery from their previously determined route. You should always try and let a courier know as soon as possible about a cancellation in order to stand any chance at reducing fees. Use whatever method you have available to them to notify them the quickest, whether that be by phone or via on online order center.
