subject: A Continuing Lift Truck Education [print this page] A Continuing Lift Truck Education A Continuing Lift Truck Education
Dewitt, NY October 25, 2010: The Fourth Quarter 2010 issue of The MHEDA Journal (http://www.TheMhedaJournal.org), the leading online magazine for the forklift, conveyor, storage & handling, and general material handling equipment industries, spotlights material handling industry up-and-comer Danny Ross, manager of the College Station branch of ESS Group, a loading dock and door distributor headquartered in Brenham, Texas.
The 25-year-old Ross started calling on customers as a student in Texas A&M's Industrial Distribution program, when he would go on sales calls with his father, company president Jeff Ross, and grandfather. Danny Ross now oversees a staff of two technicians and installers and an administrative person. "As the only salesperson in this office, I'm on the road quite a bit," Ross says. "I love going to customer sites, dealing with people and seeing all the different applications for material handling equipment. It's a rare day when I see the same thing twice, and I really like that part of the job."
Ross believes that communication and organizational skills are the cornerstones of success as a salesperson. "A good salesperson also has to be a good listener. Don't just hear what you want to hear. Accountability is the best way to earn a customer's trust," he says.
These are only a few pieces of advice Danny Ross gives in the Executive Profile written for the Fourth Quarter 2010 issue of The MHEDA Journal. For more details or to read the full article, visit http://www.TheMhedaJournal.org. The MHEDA Journal is published quarterly, in January, April, July and October. For more information, contact Chris Powers, editor of The MHEDA Journal, (315) 445-2347, e-mail: chris@datakey.org.
