subject: Information You Should Get From Your Promotional Item Company [print this page] Shopping around for a promotional products company to handle your business advertising needs may be a bit stressful, but the process can be made much simpler if you know the questions that you need to ask them prior to buying. The following are some of the questions you should ask a promotional products company before giving them your business.
You need to ask the promotional item company where they are based and where they get their products from. Then check out how they do their shipping. It is very important that you know what your shipment is up against to end up at your doorstep. A delivery will take so much time and you need this information to hash out your advertising plans.
You will want to check on the policy regarding satisfaction with products. This is important because you want what you ordered to be exactly like you ordered it. If they will promise to get you the items you want as ordered then you will be OK in that respect. You want a satisfaction guarantee rather than a money back one because you want the products.
How is the customer service? The world is very busy and you won't want to wait around to talk to the company if there is a problem with your order. Of course it would be ideal if they were open 24 hours a day, but if they aren't at least make sure that they offer customer service hours daily and that their hours coincide with hours that you will be able to call them. Also, find out exactly what their customer service representatives should be providing you with. Can they help you get your artwork ready to be imprinted? Can they suggest to you the best products for your next promotion? Remember you want a customer service department who is there to help you through the process.
To be sure that you will be getting a product that is as nice as you are expecting it to be you will need to see a sample. This is customary to expect if you will be making a large order. They should send you samples of whatever you are interested in because you really need to see things to be able to actually understand what they are like. When it comes to payment types, you have to find out if they have a secure sight and if they accept credit cards because this is how you will be able to be sure that your order will be guaranteed.
