subject: Call Centre Solutions Voice Logger, Call Centre Dialer, Telephone Voice Logger, Voice Recorder [print this page] Call Centre Solutions Voice Logger, Call Centre Dialer, Telephone Voice Logger, Voice Recorder
Call Center Solution Company
Techgroupz based in New Delhi, is a reputed call center solution company in India. It is an established and leading provider of call center solutions; including voice logger, call centre dialer, telephone voice logger, voice recorder, VoIP recording appliances, screen capture, first call resolution, CRM solutions, CTI solutions and desktop applications. We also provide an array of IT services to support various networking requirements of our esteemed clients.
Voice Logger
We are one of the reputed providers of voice logger solutions. A voice logger is used to record all incoming and outgoing telephone calls, which can be later retrieved for analytical purposes. Recordings start and stop automatically using phone line, voltage sensing or audio activation. Telephone voice loggers and call center voice loggers, are used by call centers and other businesses for monitoring voice activities and analyzing important telephone conversations. Telephone voice recorders help organizations to search, find and categorize recordings based on time or date of call, incoming or outgoing phone number and other customer requirements. We also offer call center dialers that frees agents from the task of manually dialing telephone numbers and subsequently listening to ring tones, unanswered or unsuccessful calls.
VoIP Recording Appliance
Techgroupz is also a leading provider of VoIP recording appliance; a device that helps in call recording, live call monitoring, recording calls on demand, tagging calls etc. Salient features of VoIP recorder include call playback and call filtering to establish an audit trail for compliance purposes. Users can also avail add-on modules to implement quality management. This VoIP call logger is suitable for call/contact centers, legal offices, sales/transaction personnel, public safety agencies etc.
Screen Capture
Our comprehensive product range includes screen capture; which is basically a digital recording of a computer screen output and may also contain audio narration. Also known as screen recorder this CRM tool; enables call centers to identify efficient agents and use the recorded interactions of top performers to train their staff to optimize performance levels; improve desktop efficiency and call handling time; thus increasing first call resolution (FCR) for higher customer satisfaction.
Techgroupz is also as an IT services provider, offering domain registration, bulk mailing solutions, firewall and network security solutions, bulk SMS solutions, SMS broadcast; IVR and voice call solutions. We incorporate state of the art technology to deliver high quality, user-friendly, maintenance-free products and cost effective services.
