subject: Tips for getting great computer repair [print this page] Tips for getting great computer repair Tips for getting great computer repair
How do you find a PC servicing business or individual you can trust? I do laptop repair and here are some things I think you ought to keep in mind when selecting a company, because they are a reflection of their attitude towards fairness and customer satisfaction.
1. How can you be sure you're not being sold parts you don't need?
If a part the shop replaces doesn't repair your Computer, will they give you a full or partial refund and put your old part back in your system? Be sure to save all parts taken out of your system for replacement, especially hard drives. If the part replaced does not turn out to be the problem, will it be refunded and your old part returned to the system without penalty? Some technicians will charge huge markups for parts, which may increase their motivation for replacing things that don't need to be replaced. A look at the big box stores (Staples, etc) prices can guarantee you are getting a reasonable deal for things such as lcd screens, anti-virus, and keyboards. In order to reassure customers, and provide a level of trust, some businesses such as The Computer Doctor Inc do not charge a markup on parts purchased at retail outlets, and will even give you the original receipt. This practice actually costs a technician time and money, as they have to drive around and pick up the parts, but for some technicians it is sensible to provide this additional level of comfort.
2. Does the technician advocate free software when appropriate?
If you want or need a software program, a company usually has two options. They can sell you a piece of software, or endorse a free open source (legal) substitute. For example, some people are at low risk to getting viruses on their Computer depending on their surfing habits. In many cases a free antivirus program for personal use can be downloaded and installed that will work as well as a $100 product. Free, open source alternatives to Microsoft Windows, Adobe Illustrator and many other applications are all available. Some people need 100% compatability and can't use thse alternatives in all cases, but if you can, then it's possible to save hundreds of dollars on software.
3. What is their technician's Refund Policy?
If your system is not fixed, or breaks down again with the identical problem, how will they handle it? Is there a warranty period for the work provided? Will they give a full or fractional refund if you are not satisfied with their work?
Conclusion
I hope find these suggestions helpful, and if you do need computer repair in Richmond Hill you will visit my website. The suggestions above are complied from some of my best practices, which have netted me clients who consistently refer me to their friends and family when they need help.
