subject: "panasonic" Rice Cooker In Less Than 10 Days A Problem [print this page] "panasonic" Rice Cooker In Less Than 10 Days A Problem
"As a consumer, is difficult for a consumer rights protection, harder!" In the number and
Matsushita Maintenance of communication, but to no avail situation, Mr. Zhu could not help but to issue such a feeling.
315 Hotline Network News: March 2009, Guangdong Province, to the site to reflect the consumer Chu: He was on Feb. 14, 2009, Chen Zhen-tat Chau
Home Appliances Center to buy a Panasonic rice cooker, model SR-ME181, price of 1180 yuan. Mr Chu told the staff, the time to buy is the business promise that in Hangzhou production of warranty. Chu was also related to the national "three guarantees" policy, but Panasonic is still a big brand. Directed at them to buy it.
Power supply Indicator is off, panel buttons do not all respond. The more than 1000 yuan a rice cooker in less than ten days before it was broken, Mr. Zhu will soon get the Florida rice cooker home appliance stores, hope
Sell Personnel in accordance with the original warranty, for him to replace a new pot. Shopping center owner tested, it also proves the rice cooker can not be energized. Chu did not think could make is that clearly can not be used rice cooker, the boss actually said, Matsushita sold the products can only guarantee can not be changed. Did not want to change the door.
Chu say: "On hearing this, my heart immediately cool by half, domestic sales of appliances, I question if someone can ignore the country formulated the 'Warranty' requirements? So I pointed to the warranty card on the mall owner said, the above clearly and simply written 'three guarantees strict compliance with the provisions of the State', my rice cooker is broken in 15 days, request a replacement is not made too much ah. "mall owner can be said: The above did not Write to retire and did not write can change, can only warranty the warranty card, if you would like to play for like 800 links to manufacturers.
Desperation, Mr Chu thought, Panasonic brand of this international business should not be as perfunctory as the consumer, or play 800 phone try it. So, Mr. Zhu linked to Panasonic's customer service department will be reflected once more. Allow Mr. Zhu can not think how is that customer service staff actually said: "This is something consumers and businesses, is to modify or change the business decision, you should find him." Shirk the responsibility.
Chu angrily said: If you purchased a Panasonic rice cooker is not able to do such a thing? Read the above obvious that the warranty card to strictly abide by the provisions of three packs. Panasonic treat consumers in the client responsible?
Laws and regulations related links: "The People's Republic of China Consumer Protection Law," Article 2 states: A business operator shall ensure the normal use of products or accept
Service Where it provides goods or services should have the quality, performance, usage and validity period; but consumers buy the product or accept the service aware of the defects before the exception. Article 3 provides that: the operators to provide goods or services, in accordance with national regulations or the consumer's agreement to undertake repair, replace or return or other responsibilities, shall perform in accordance with national regulations or the agreement shall not intentionally or unreasonably delay refused.
Staff investigation: Panasonic consumer products are often subject
Complaints Staff learned through on-line query, Panasonic products are often subject of consumer complaints.
Investigating: Panasonic Washing machine The more the more dirty laundry complaint
2009 3 9, a reflection of consumer hotline at 315: I bought a Panasonic home washing machine, model XQB60-Q600U, washing dirty filter network at the top, use it to wash the laundry is more The more dirty, but the maintenance staff that this phenomenon is caused by low water level, that is washing clothes, they have to fill the whole tank, or more wash more dirty, now has two problems, the first One procedure often chaotic, could have been dehydrated, it injection. The second is the machine behind the leak. After repair maintenance personnel asked to buy a first home, how long this machine thanks to my family is broken up in February 2, or it may have to pay maintenance.
