subject: Guangzhou, China Unicom And Then Exposed Loopholes Deductions Will Be Deductions Boot 1 1 Angle [print this page] Guangzhou, China Unicom And Then Exposed Loopholes Deductions Will Be Deductions Boot 1 1 Angle
Recently, the Information Times expose on news shows China Unicom
Guangdong Guangzhou Corporation (the "Guangzhou Unicom"), billing system or there are serious flaws, the relevant reports have caused public concern. Many dedicated people have made information more billing problems reaction times. Among them, Liwan District, particularly the situation of the people Mr. Ho. According to Mr. He reflected, since May this year, when once
Mobile , He deducted the cost to an angle of text messages. Almost 3 months, this issue has not been completely resolved. Ho said that the current situation is directly related to the Consumer Council and the media to reflect, look forward to be resolved.
Turn a corner of a chargeback
"Your balance is 351 2 corner 1 minute, your balance is 351 yuan an angle of 1 minute, your balance is 350 yuan 9 Point 1 minute ... ..." who lives in Liwan District of Guangzhou, China Unicom users what packages Ruyitong President said that each time the phone is switched in Guangzhou, China Unicom will be deducted automatically without the knowledge of a dime .
Ho claimed Guangzhou Unicom Ruyitong old business users in May this year, he was a well-known stores to buy from a brand new smart phone WINDOWSMOBILE system to facilitate their stock. But later by chance, he found that every time the phone is switched in Guangzhou, China Unicom will be deducted automatically without the knowledge of a dime .
Ho immediately call our customer service hotline in Guangzhou Unicom, Guangzhou Unicom customer service hotline answer given is the mobile terminal in question. Mr. Yu Shihe went to the store to buy the phone to require testing and replacement. Detection of mobile phone makers, said after Mr. Xiang He did not find any problems handset, but to ensure that the interests of consumers, or to Mr. He replaced a brand new phone.
But the problem is not resolved. Replacement of the phone problem is still there. This time he began to understand that this should be the Guangzhou Unicom billing system problems. So he came home in the vicinity of Guangzhou required testing phone cards. After several rounds of negotiations, finally agreed to test Ho Guangzhou phone cards. After testing found that the original Ho each boot, the system the way value-added services are deducted in accordance with Mr. Ho's money. After negotiations, the Guangzhou Unicom customer service commitment to a full refund of the charges, Mr. Ho was more than deduction. Mr. He is very uncomfortable, but so is that rates are back to life, but the problem remains unresolved, until today, every time you open phone, Guangzhou Unicom billing system is still automatic deduction of one dime. Ho also were used to Guangzhou, China Unicom and China Mobile century style card card to try, do not have this problem, only wishful Card with this situation.
Old users complain Service Of problems Ho said that he broke the news to the Information Times, is to allow other people being taken in such circumstances to money wasted. He said that he is the old Guangzhou, China Unicom users, so the problem was found in Guangzhou Unicom also particularly high. "I recently went to a five-city of East China, China Unicom, which obviously have found the EDGE signal, a turn on the phone only to find not even GPRS is on, did anyone miss vain stock trading opportunity."
Another thing is what will make almost Ho Public Security Bureau "Report" Guangzhou Unicom. Modify the original GPRS service package is the need to enter a password. But Ho said that Guangzhou Unicom customer service representative customer service without his input the password of the case, without authorization, as he canceled the original GPRS package, followed by applying another more expensive GPRS packages, and finally told him that after the upgrade package "cancel." Ho discovered the seriousness of the problem, he protested, Guangzhou Unicom customer service line, and finally forced to admit Guangzhou Unicom customer service line error, and compensate for Ho 100M a year of free GPRS traffic.
"My Unicom users are aware of many low-end users, often with several months on the discarded card, so the problem can not be found, or if the problem is not found, do not bother to manage." In the interview, Mr. Ho sigh said he hoped Unicom improve management and systems, treating the old user, do not think that even if the compensation of the Hua Fei, "arbitrary deductions even if the compensation, and also peace of mind still people are not functioning properly.
