subject: Computer Help [print this page] Computer Help Computer Help
Even though most people are now familiar with the use of computers they still require technical assistance. Almost every three months new upgrades surface which make it impossible for everyone to keep up with the changing technology. It is also very hard to understand the more technical jargon that accompanies the product up gradation. Computer help is required at almost every stage. Right from the time the person learns the operating system to the new applications and technology is introduced. There are various companies which outsource the service providers to deliver post-sales computer technical support and computer help desk to their customers. The support system can be off line and online. Many service providers execute online technical support worldwide.
Some of the most often requirements include:
* Computer help desk
* Support teams dedicated to each client
* Business-to-consumer and business-to-business certification models
* Best shore delivery options
* Multi-channel capabilities that includee voice, e-mail, chat and remote assistance
* Web portal technology, knowledgebase tools, and integrated help desk problem case tracking
* COPC and Six Sigma methodologies
* Flexible pricing structures and online technical support
These companies complement online technical support and computer help desk with revenue generating customer extension services such as entitlement sales, warranty upgrades, cross-sell and up-sell initiatives. This also includes a variety of products that include:
* Hardware Desktop, notebook, server
* Broadband Internet services
* Online tech support
* Networking and telecommunications equipment
* Consumer electronics
* Computer help desk software and services
* Computer technical support
A searchable computer dictionary allows the best computer help for novices. It is aimed at people who do not understand the computer language. It provides a simple explanation of most Information Technology phrases and acronyms. A computer maintenance guide can also be of tremendous help to the newcomers which gives a number of useful ideas in order to keep your computer healthy and to ensure that it doesn't get slowed down by files that you don't need. There are also sections that contain guides including backing up, a look at surge protection and how to clean mouse and keyboard. The computer upgrading section explains step-by-step the most common upgrading tasks, i.e., installing memory (RAM), CD-Writer installation which computer-savvy people are ignorant about. Most of the computer service providers also help in understanding the basic tips and tricks to include different computer programs. Often, tricks are used for Windows 98, Windows XP, Windows Vista, Internet Explorer, Firefox, Netscape Communicator and Outlook Express.
