subject: Six Sigma Methods Improve Customer Relations For Businesses [print this page] Six Sigma Methods Improve Customer Relations For Businesses
For the past two decades, the buzz about Six Sigma concepts has grown to where it is becoming a commonly-known theory in the business world. Anytime a business practices the theories and methods of Six Sigma, that company is striving to satisfy consumers. When customers are satisfied, they spread the word to their family and friends and the sales quotas increase, making a larger profit margin for the company.Six Sigma philosophies, training, and theories offer a unique and focused set of guidelines on which a business can use to promote customer relations for their business. With nearly any business in existence, there lie problems which can be corrected, areas which can be improved upon, and an end goal which can be raised to a higher standard. Six Sigma end goals focus entirely upon improving relations between customers and a business by meeting the needs of the consumer. No consumer wants to spend hard-earned money only to experience unhappiness with the product purchased or service received. Many times, the consumer can be unhappy by the treatment the customer receives at the hands of a customer service representative for a company. Six Sigma is designed to install principles, training, knowledge, and an advanced capability to meet problems head-on, but in a way that reduces unhappiness of the customer. This will lead to greater customer satisfaction and greater relationships between the business and the customer.When a business has the thrill of experiencing superb customer relations, the business then can enjoy the referrals from its customers. Happy customers will recommend a business to their family and friends. These referrals are the very basis for which a successful business is built upon. When businesses have developed good consumer relations with their local community by offering a superb product or service, backed by a professional team of customer service people, this business has a significant opportunity to make a niche and to become a well respected and acknowledged member of the community.Shoppers and people seeking services are constantly on the look-out for a business that will treat them fairly, provide a superior service or product, and to meet their needs. Incorporating Six Sigma principles and theories will give any business-large or small-the edge it needs to become a fierce contender. Meeting consumer needs should be top priority of any business. Almost any business executive can tell stories about times when they experienced an occasion with an unhappy buyer or consumer. These events stand out, but when they are normal occasions, the company is in serious need of a training overhaul.Six Sigma theories and principles can provide this training to help companies reach their goals and even to raise their standards. When a business raises its standards, it is keeping the consumer in mind and is focusing on the happiness and satisfaction of the customer. Developing superior customer relations is imperative to maintain a successful and lasting business which will endure over time and in the midst of competition.
