subject: Maintenance of electrical and electronic products in Hubei Province Interpretation Services Ordinanc [print this page] Maintenance of electrical and electronic products in Hubei Province Interpretation Services Ordinanc
Yellowstone color TV in a residential home failed, has six times to find the street, "guerrillas" have not spent more than 500 yuan repaired, and finally found a regular maintenance company, spent only 0.5 yuan to replace a part on the repaired; Xiangfan City Consumer Fuming Jun washing machine repaired at home using less than 20 minutes suddenly burst into flames, just renovated new house was burned, homes for the elderly was severely burned ... ... In recent years, due to maintenance of electrical and electronic products caused by accidents that occurred , the high rate of complaints.
9 29, "electrical and electronic products in Hubei service regulations," the province of the Tenth Standing Committee 29th session, will be implemented on December 1. One set of rules, is expected to crack the market of electronic appliances repair service outstanding problems.
Clear to avoid enforcement of the main management "vacuum"
Present, our province electronic products repair service industry management, in the provincial administrative departments of the provincial information industry is responsible, in the city, county departments are not the same, located in the industrial sector accounted for 37% in radio and television sector, 23% in trade sector accounted for 18%, in the information industry accounted for 16% in other sectors (labor, business, etc.) accounted for 6%.
For the above, the "Regulations" to further clarify the subject of law enforcement to provide for people's governments above the county level maintenance services for electronic products the competent administrative department in charge of electrical and electronic products of the administrative area of supervision and management of maintenance services, its electrical and electronic product repair services industry regulatory body, the specific electronic products to bear the management of maintenance services.
Additional "electrical and electronic equipment maintenance services license"
Provincial Information Industry Department of Statistics show the province repair electrical and electronic products complaints from service market has been in the community all complaints topped the list, "indiscriminate acceptance, chaos repair, arbitrary charges," is widespread. Provincial Standing Committee deliberations, that the electrical and electronic product repair service quality is directly related to public safety and security of lives and property of consumers, self-regulating capacity in the current deficiencies in the market situation, it is necessary to repair electrical and electronic products activities of administrative licensing.
This, "Ordinance" provides maintenance services in electrical and electronic products to obtain "maintenance services in Hubei Province license electrical and electronic products." Operators should be hung prominently in the premises, publicity medical license, services and fees (including parts) standard. To the extent permitted more transparent, standardized, province of electrical and electronic products repair services according to the administrative department shall determine the electrical and electronic product repair services to the extent permitted to the public.
Repair and restoration period after the warranty has
According to statistics, maintenance services in the electrical and electronic products complaints, reflecting the timeliness of maintenance services and maintenance of service quality of the total amount of more than 20% of complaints. The reason is mainly the product repair and restoration period after the warranty period is not clear, so that consumer rights have been infringed.
To enhance operational, the "regulations" to undertake electrical and electronic equipment repair service period of maintenance and repair service operators and consumers have agreed, and to indicate the repair slip. Product repaired, the point of failure within 90 days for the same fault again similar, maintenance service providers should be responsible for free repair.
After-sale warranty service is strictly prohibited "discount"
According to analysis, the current electronic products complaints maintenance services market, many are due to product manufacturers, sellers did not timely settlement of the installation of those special maintenance services, warranty costs, there is no guarantee that spare parts supply channels smoothly, thus affect the maintenance of service quality.
To this end, the "regulations", product manufacturers, sellers should be entrusted with the warranty repair service operator shall sign the relevant contracts, and the timely payment warranty costs, not lower standards or delay payment. "Regulations" also provides the "three guarantees" life of the product, meet the warranty conditions, the warranty shall not charge fees for any reason; meet the exchange conditions, it may not deliberately delay or unreasonably refused.
