Free delivery: Customers receive free delivery on all orders providing a standard delivery is requested.
Delivery times: For orders placed before 4pm Monday to Friday, AtoZ supplies will deliver within 2-4 working days. This is only for items in stock, excludes direct delivery items and 2 man delivery items may take longer.
Please note that with furniture and other large items the price quoted is for delivery to ground floor. An additional charge may be levied by direct suppliers for deliveries within a specified timeframe e.g. 9am-1pm. Should you have any particular delivery requirements please enquire before placing your order.
Express delivery: AtoZ supplies offer an express delivery service for those who need their order in a hurry. Please call 08451 22 88 53 before midday and specify that you require express service. Your order will be processed immediately and dispatched the same day on a 24 hour delivery service. This service is strictly subject to stock availability and we regret that furniture, large items and direct supply items cannot be dispatched by the AtoZ express service. Please call 08451 22 88 53 to enquire if your order qualifies.
Direct delivery: Certain items within our range are delivered direct from the manufacturer; these items have been identified throughout our catalogue & website and have direct delivery' written within their product information. These items may take slightly longer to dispatch as some items are manufactured at the point of order and hence delivery may take up to 21 days.
Package removal: Where furniture items feature the package removal icon all waste will be removed on delivery.
Proof of delivery: A signed proof of delivery document will be available from AtoZ supplies for a period of 90 days from date of invoice. After this period, AtoZ may decline such request for proof of delivery or impose a charge for its supply. In any event after this period the buyer shall be liable for payment of monies due in respect of the goods supplied.
Refused deliveries: We reserve the right to add a carriage charge plus a 20% handling charge, or minimum of 10 whichever is greater, on all consignments that are refused without reason.
Notice of damage / incorrect delivery / non-delivery of goods / damage or loss of goods in transit: If upon receipt your goods are damaged, incomplete, incorrect or short delivered, notification must be made within 2 working days of delivery. For non-delivery of goods notification should be made within 2 days of the invoice date. Claims outside this period will not be accepted. Goods should not be returned without prior authorisation and you must quote your account number and relevant reference number. Claims for shortages or damage will not be accepted after a clear receipt has been given to our agent. If goods cannot be examined on delivery, delivery sheets or documents presented to the buyer should be signed "unexamined" and any damage or shortage discovered after examination of the goods notified in writing to AtoZ or our agent or carrier within two working days after delivery.
