subject: Use A Remote Receptionist To Power Up Your Business [print this page] Use A Remote Receptionist To Power Up Your Business
When potential clients or business partners telephone your business, it's very important for them to get the most effective reception. When a client or partner calls, you want them to be answered by a live, welcoming human voice rather than a voice mail system. Worse yet, if you don't have a voice mail system, they could receive no answer at all. Lost calls mean lost business; that's why you should consider hiring a remote receptionist today.
Why You Need a Remote Receptionist
There are always times you are going to need an extra person on the phones. It may be due to high call volumes, because one or more of your regular staff members are out sick, or even simply because you are understaffed and having call overflow. Transitions between staff and periods of business expansion can cause situations like this as well. What can you do? You have the option of calling a temp agency, but there is no clear guarantee that they will be able to locate an appropriately trained temp who is available in your area in time to handle your phone needs. Choosing a call center is a more reliable solution; since remote call centers have multiple, highly-trained operators working their phones, you can be sure that no important calls are missed even if you have a temporary or continuing staff shortage.
Benefits of a Remote Receptionist
Using a call center also allows you to extend your effective working hours. By routing your calls to a remote receptionist service when you are outside the office, you are able to guarantee that they are answered promptly by a well-trained receptionist, even if your office is closed or no one is available to answer the phone. This allows you to take time outside the office for important tasks like business lunches, addressing client issues on-site, etc., without having to lose efficiency at your home base. With a live human on the other end of the line, and the top of the line training we provide our operators as well as the customized procedures that you can build to serve your business, you can be confident that your clients' needs will be addressed appropriately, either by speaking to our operator and following troubleshooting procedures that you provide, or by having the opportunity to fully communicate their needs and concerns to an experienced professional who will ensure that an appropriate message reaches you promptly.
