subject: Samsung TV quality problems continue to service low efficiency - Samsung LCD TV, TV repair - applian [print this page] Samsung TV quality problems continue to service low efficiency - Samsung LCD TV, TV repair - applian
Recently there have been masses Korean brands Samsung Poor quality Service Attitude even worse. So in the past, as an international brand, Samsung should re-examine their product quality and after-sales service was. Inefficient service charges from the free warranty drag Service Consumers, who declined to be named said they spend shopping in Guilin smile 26999 court ordered a Samsung LA46M51B LCD TV . Installed in April, May only use one month TV Screen will appear dark shadows, through the maintenance of Samsung headquarters in Beijing, in June sent Wuzhou City, point of service for maintenance of the motherboard, but only just a month, it emerged that in July the same problem. Consumers immediately and through the Beijing headquarters, in September has changed the motherboard, but the October issue of quality again, the screen appears "Thunder Flash" phenomenon. Consumers in the following year in January with the Beijing headquarters repair it, but the headquarters said, has been one year maintenance period, not maintenance free. Reflected by the re-argue the consumer, the headquarters agreed to free maintenance, but it dragged on for months but had come to realize, there is no authority maintenance staff has been home. In mid-May until the following year, television is no longer the image, completely unusable. Consumers once again with the Beijing headquarters, was told after Warranty Can not be free maintenance. Quality problem of the TV is under warranty for the motherboard due to poor quality, less than six months for the three bad motherboards, only a month of each life. The last board is in September for the 10 month, there is a problem, but just , but the motherboard just to install more than a month. Tens of thousands of TV King-shing bought a pile of scrap metal, or in such a short period of time, the manufacturers actually spend money on repairing the request is also absurd! Consumers wanted to help the consumer associations, but because of some lack of evidence, the evidence is the maintenance staff and those who filled the consumers will not know that they can eat Yaba Kui. Maintenance and low efficiency for a device for three months Lee in Xingtai City Shopping Centre purchased a Samsung 50-inch television, price 22800 yuan. Lee said that at that time saw a lot of TV also know a lot of brands of similar goods, but for the quality of the Samsung brand trust and the waiter did not hesitate to introduce bought this TV. But facts do not optimistic about the machine to work less than three years, problems arose. One day in October 2008, TV on the creak do ring, emitting a smoke after case, Lee was afraid of turning off the television at that time, and then to the Samsung after-sales call. Service on the third day scheduled maintenance staff onsite inspection, maintenance personnel must say that the engine needs more than 6,000 yuan for bad parts, Lee said after hearing too expensive, maintenance staff, said later: "Xiangui scrapped forget." Lee Mr. further calculations, the premium costs if a one-year average of 8,000 yuan soon, and after consideration decided to change parts, maintenance personnel, said the results would change, so please. Long wait from the beginning, then after numerous press, has been nearly three months, and Samsung is still no clear answer. Not help people face the chilling silence and manufacturers, was hailed as an international brand-name national companies, on the way to treat the trust of its customers. Samsung is the company when we can realize that the cornerstone of the consumer? That service quality, business to consumer commitment, has now become empty words.
