subject: Save Your Time and Money by Hiring a Virtual Answering / Receptionist Services [print this page] Save Your Time and Money by Hiring a Virtual Answering / Receptionist Services
Many small and medium-sized businesses are relying on virtual answering services to assist their clients during or after working hours. However, there is still some percentage of businesses that are unaware about the reasons of hiring virtual receptionist services.This article is entirely focused to provide information about virtual receptionist services for your businesses.
Have a look at the reasons for giving preference for live answering service than a full-time employee:
1. Pay Only For What You Use: There are few slow days in the month that receives less incoming calls than other working days. The full-time employees receive the whole salary at the end of the month no matter about the amount of work they have worked. Under such cases, you can hire remote receptionist service in which you will only have to pay for the time spent in handling business calls.
2. No Employee Benefits:- Along with saving costs, you will also not be required to give any additional employee benefits that are given to on-site employees. On the other hand, such employee benefits to those hired virtual receptionists are given by the virtual reception company.
3. Building Customer Relationships: It is too difficult to attend every phone call while focusing on other business operations. A phone answering machine may record your clients' messages but will fail to build goodwill with the customers. To make that possible, you require live answering service wherein a live receptionist will answer all the calls and will transfer the calls to the appropriate departments. This will save customers' time and will help in building goodwill.
4. More Focus on Business Activities: A precious amount of time is spent on attending to phone calls. When this work could be assigned to a virtual receptionist, the staff will be able to focus more on business activities rather than attending only phone calls. On the other hand, virtual receptionist will be dedicated towards handling all the business phone calls to avoid any missed calls.
5. Increase in Business Opportunities: When both full-time employees and remote receptionists will be working with full dedication, it is more likely to win more prospects for the business. The call will be answered by a remote receptionist but will act like as an on-site receptionist and will transfer your client's call to the respective department without any delay. Moreover, they will screen the calls thereby saving a lot of time of your on-site employees.
So, you need to prioritize your business requirements and judge the amount of incoming calls that are eating up your time and also adding to your costs. With your business analysis, you will also be able to identify the right type of live answering service package for your business.
