subject: Bought more than a year in the microwave frequency problem - the United States, and microwave ovens [print this page] Bought more than a year in the microwave frequency problem - the United States, and microwave ovens
A Microwave ovens Buy more than one year recent frequent strikes, do not cause trouble to the customers said that because the computer within the warranty plate caused Fitting Damage, the manufacturers have to collect door fees and after-sales parts costs. Recently, members of the public Shin told reporters that he purchased XX famous microwave oven Ordered headaches. Public Shin told reporters in March 2007, he was an electrical Jiangning shopping mall, purchased a microwave oven XX. Shuiliao, May 31, 2008 the day behind closed doors inside a microwave oven loaded with food, home, switch on all the bad. Shin got the product immediately after-sales service personnel, maintenance staff look after the home that is due to microwave circuit board, the lamp and the fuse burned. And said with a corresponding lack of maintenance tools, maintenance again the next day. The maintenance staff, the Shin of the microwave oven can be properly used. Leave the company after-sales maintenance of a single, due to microwave machine only one year warranty, so Shin's home to pay 40 yuan fee and 7 dollars accessories costs, because the maintenance of computer boards and replacement parts and repair instructions After the warranty period of 1 month. To June 27, 2008, Shin family microwave recurrence, Shin think there are 3 days to a month, so call immediately after sale. But the repair personnel told him there may be time for 3 days home. To 3 days, it would mean that they . Thought of it, Shin dial service hotline. "Customer service told me that the computer board warranty 3 years, so I reply. Results on June 28 morning received a phone call, so I complained for computer board microwave oven problems, not due to my home fees. can then be routed to call a manager over there, the result is very strong tone, firm and reasonable charges. and that will be received within 72 hours after the warranty phone to reply, and then time to repair this door, "Shin said. 29 morning, maintenance personnel in turn oven door open, to this problem is high voltage fuse board is broken. Shin question, "If the computer board warranty 3 years for the computer board malfunction, causing damage to the fuse and light bulbs, why should the consumer pay? So the quality of microwave ovens use less than 10 minutes a day in itself, If my microwave oven to re-bad words, but also cost 40 Yuan for the door, I was the microwave oven in the end how much to pay for maintenance costs? " This, the reporter called the hotline of the enterprise, industry and number of staff for the 8097 to explain to reporters, the computer board is in warranty repair is no charge, but other parts should be charged. The company provides services within the standard warranty is a commitment to urban centers to ensure an appointment within 24 hours of home maintenance, rural areas to ensure an appointment within 72 hours door repair. In addition, Shin out the causes of the microwave oven at home, probably because of current, power instability, or improper use of the environment. Nanjing, the microwave oven business office service charge Fung explained, light bulbs short circuit, causing the current moment is too large, it caused the computer board blows lead, their charges are reasonable.
