subject: The importance of Dynamic Case Management [print this page] The importance of Dynamic Case Management
We have seen the emergence of many technologies of the years that have developed and blossomed into things that we consider part of our everyday life, Our world has become instant and efficient. Social interactions have streamlined into online instant communications, everyday platforms have come to the fore, such as Facebook and Twitter, Outlook, MS office Communicator (now Lync) which are geo-accessible.
You average phone, is more powerful many desktop or laptop computers from 5 years ago. You have the power to instantly find out what is happening now were ever you are. People even prioritizing the own personal interactions with their partners and family, to check there email on a smartphone.
But we have come to a point that social Interaction have become so chaotic and unpredictable that we have no way of managing it properly. It is almost impossible to read all your emails all your Facebook and Twitter alerts. Even the guy who have co-founded Facebook, Dustin Moskovitz have recognized this and has started Asana to help manage the chaos of interactions.
In the enterprise world, this becomes very important, especially businesses that have long running cases, such as insurance claims or insolvency case handling. There is lots of information which can be gold' or simply rubbish' but must be processed accordingly, dynamic case management technologies helps make and manage the decision making process for business executives and professionals easier, accountable and manageable in a world of cuts backs, reduced budgets and transparency, all in a fast paced changing world.
The book Mastering the Unpredictable describes the many instances were Dynamic Case Management can play apart in dealing with the chaos within Central and Local government, insurance Claims, Criminal and civil court cases, Financial Services.
This the first time any leading analyst group have published a specific report for Dynamic Case Management which illustrates the importance of the technology and that the corporations and governments of the world need a tool to manage weight and changing load of information handling.
Singularity have been at the forefront and early developer of DCM and BPM over the past 5 years, and have been recognized in the wave as been a leader in the field by Forrester. Gartner have also acknowledged that Singularity are have some of the best Case Management technology with referenceable large scale implementations.
In this evaluation, Singularity was complimented by Forrester Research, Inc. for demonstrating long-term commitment, vision and strong functionality in several critical Dynamic Case Management (DCM) areas. For this report, Forrester used a comprehensive set of case-management-specific evaluation criteria to compare the DCM solutions vendors and Singularity was ranked highly for its Current Offering and Strategy receiving top scores for product cost, automation and event management and product strategy.
To assess the state of the DCM market Forrester evaluated the strengths and weaknesses of top DCM vendors. After primary research Forrester included 10 vendors in the final assessment. Singularity has met the four main criteria for inclusion in this Forrester Wave:
Singularity is often discussed in client inquiries, appearing on client vendor selection shortlists.
Singularity's solutions are widely applicable to use cases across three main case management categories, investigative, incident management, and service requests, which demonstrates a horizontal case management platform
Singularity demonstrates an innovative approach to dynamic case management
Singularity's solutions include significant proprietary capabilities in key areas of technology for dynamic case management - BPM, ECM, social technologies, and analytics, for example
Vendors are placed in four "waves": leaders, strong performers, contenders and risky bets. Singularity is positioned in the Leader wave of Forrester's evaluation and Forrester comment on Singularity's distinctive capabilities:
Singularity is an early innovator in dynamic case management. Singularity links business goals and processes, providing strong collaboration and mobility support for workers to personalize their desktops. It offers a strong event model with clear product support for complex timelines and skills / sampling enhances the offering. Particularly relevant for Microsoft shops, the Singularity product leverages Microsoft Office, SharePoint, Dynamics/CRM and OCS/Lync.
