subject: Deutsche Post DHL Signs New European Service Agreement [print this page] Deutsche Post DHL Signs New European Service Agreement
In conjunction with Mettler-Toledo,Deutsche Post DHL recently signed a new European contract for repair and maintenance services of weight and volume systems. This contract comes as a welcome development in the companies' long-standing partnership.
Standardizing Service Procedures
DHL has been using Mettler-Toledo's air cargo scales, parcel and pallet dimensioners as well as forklift scales for many years, and as a progression from the 10 year global agreement signed in 2007, Mettler-Toledo presented DHL with a region specific agreement. p>The aim of the new Framework Agreement is to provide high quality service by standardizing service procedures and terms and conditions across Europe to best meet DHL's needs.
The agreement covers helpdesk and remote services, servicing and inspections as well as replacement of wear and tear parts and repair work on-site on request. The services also include the relevant hardware and software.
On-going Developments
METTLER TOLEDO is constantly working to meet clients needs and this agreement marks an important step in the companies' partnership. Their global network and worldwide distribution centres mean that METTLER TOLEDO can offer service locally, and having a standardized service is part of the company's on-going efforts to maintain quality assurance.
About the Global Agreement
In 2007 Deutsche Post DHL and METTLER TOLEDO signed a 10 year Global Partnership Agreement with the aim of standardizing weighing and volume measurement equipment within terminals on a global scale. Innovative technology and a worldwide service and distribution network made the METTLER TOLEDO the perfect supplier.
The CSN840 Pallet Dimensioning System ensures that large pallets are quickly and accurately weighed, measured and scanned at DHL's busy International Gateway in London Colney.
Having volumetric weight ensures that the company can invoice correctly for transporting pallets, securing revenue that would have been lost if invoices were generated based soley on weight.
METTLER TOLEDO specializes in the area of precision instruments for professional use. METTLER TOLEDO laboratory instruments are used in research, scientific, drug discovery, and quality control labs, amongst many others in the pharmaceutical, chemical, food and cosmetics industries. METTLER TOLEDO comprehensive industrial solutions cover the various steps in a host of manufacturing processes at many of the same customers that laboratory serves. Solutions range from receiving raw materials through various manufacturing processes, in-line process control and end-of-line packaging control, to logistics and shipping. Increasingly, these solutions are fully integrated into the customer's IT environment, helping automate their workflows. In food retail, our offering for fresh food management ranges from receiving and pre-packaging, to in-store solutions for self-service departments, deli counters, and checkout terminals.
